Job Description

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The Golf Cart Operations Manager oversees a fleet of 700+ member carts, requiring strong operational control, proactive planning, and cross-departmental coordination, while also supporting the leadership and service delivery of the Member Services department.

This role serves as the primary point of contact for all golf cart operations, ensuring carts are consistently cleaned, serviced, accurately tracked, and staged on time for each member’s arrival, and promptly collected following departure. The Golf Cart Operations Manager supports Member Services supervision, ensuring seamless coordination of arrivals, departures, and transportation, while upholding the highest standards of member experience.

Responsibilities:

• Ensure all carts are properly charged, cleaned, and maintained to club standards
• Maintain full accountability and tracking of all carts on property at all times
• Implement and maintain a comprehensive cart tracking system
• Maintain inventory of carts, keys, chargers, and related equipment
• Ensure carts are consistently member-ready in both functionality and presentation

• Communicate daily with Member Services team regarding all upcoming arrivals and departures

• Utilize transportation and arrival reports to proactively plan (14-day and 7-day outlooks)
• Ensure all carts are staged no less than one (1) hour prior to member arrival
• Ensure carts are collected within one (1) hour of member departure
• Proactively identify and communicate any cart issues prior to arrival
• Ensure all issues are resolved in advance or that alternative arrangements are confirmed
• Serve as the primary point of contact for all golf cart-related issues
• Communicate proactively with Member Services and, when appropriate, members
• Ensure alternative solutions are arranged in advance when needed, including: Replacement carts, Shared cart coordination
• Ensure no member arrives on property without a fully operational cart or a confirmed solution in place
• Provide day-to-day supervisory support to the Member Services team
• Assist in managing arrivals, departures, and transportation logistics
• Support member experience operations during peak periods
• Monitor team performance and reinforce service standards
• Assist with service recovery and resolution of member concerns

Qualification & Skills Required:

• Previous experience in hospitality, club operations, transportation, or logistics
• Proven leadership abilities and team management experience
• Strong communication, organizational, and problem-solving skills
• High attention to detail with the ability to manage multiple priorities
• Ability to work in a fast-paced, service-driven environment
• Ability to work outdoor and indoor
• Ability to work flexible hours