Job Description

Responsible for providing exemplary guest service while performing a variety of pro shop and fitness center duties.

Essential Functions

• Serves as front desk help to include answering of phones, selling merchandise, running cash register, checking in guests, etc. at the Pro-shop & Fitness Center.
• Provides accurate information to community regarding the Course events, Fitness Center and prices for both golf and fitness.
• Collects membership, greens fees and fitness center fees.
• Assists with golf course and fitness center events.
• Maintains record of all transactions and deposits.
• Assists in keeping daily records related to sales and events.
• Inspects, cleans, and sanitizes all areas of the facility and restrooms to ensure safe and sanitary conditions.
• Communicates with appropriate supervisor or Facilities personnel regarding facilities maintenance issues.
• Assists in maintaining cleanliness of the Pro-Shop & Fitness Center.
• Maintains a strict code of confidentially at all times.
• Completes tasks in a trustworthy, reliable and timely manner.
• Works as a member of a team.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
• Provides input or recommendations for improvements and changes in processes or services.
• Maintains cleanliness of driving range and ensures it is picked up and clean throughout the day.
• Cleans, washes and prepares golf carts.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 18 OR OLDER

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred

Experience

One year customer service experience operating a cash register preferred

One year general office experience preferred

Other Requirements

Ability to work a flexible schedule including weekends and holidays

Certificates & Licenses

Valid Drivers License Preferred

Physical Demands

Physical Demands Lift/Carry

Stand Constantly 10 lbs or less Frequently

Walk Constantly 11-20 lbs Frequently

Sit Occasionally 21-50 lbs Occasionally

Handling/Fingering Constantly 51-100 lbs Occasionally

Reach Outward Constantly Over 100 lbs Not Applicable

Reach Above Shoulder Occasionally Push/Pull

Climb Occasionally 12 lbs or less Frequently

Crawl Occasionally 13-25 lbs Occasionally

Squat or Kneel Frequently 26-40 lbs Occasionally

Bend Frequently 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a fitness center/pro shop with occasional exposure to a busy resort environment with multiple distractions. The noise level in the work environment is usually quiet to moderate.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180 day introductory period.