Job Description

Job Title: Goldstar Sample Support Agent North America (Evening Shift) Location Tunis, Tunisia Reporting to: Contact Centre Supervisor

of Role:

• Process and manage sample requests from customers or the team. This involves reviewing requests, verifying eligibility, and ensuring all necessary information is collected
• Track and manage sample inventory to ensure adequate stock levels. This includes monitoring usage and coordinating restocking as needed

Primary responsibilities

• Process and manage sample requests from customers or clients through salesforce. This involves reviewing requests, verifying eligibility, and ensuring all necessary information is collected
• Address and resolve customer inquiries and issues related to sample orders, such as delivery problems or product questions.
• Provide clear and professional communication with customers, ensuring they receive timely updates on their sample requests and any issues are handled effectively.
• Ensure that the samples are sent out.
• Gather feedback from customers regarding the samples they receive to help improve the sample distribution process and product offerings.
• Maintain accurate records of sample requests, shipments, and customer interactions. This helps in tracking the status of each request and analyzing trends.
• Work closely with other departments, such as sales and marketing, to align sample distribution with promotional activities or campaigns.

Requirements & Qualifications

• Attention to detail – strong accuracy, reading, comprehension and listening skills are critical
• Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role
• Languages - Proficient written and oral (in English) is essential.
• Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential
• Customer Service Focus - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential
• A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential
• Excellent organization and time-management skills are also essential
• Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products. Experience using the Matrix/GOPA entry app is an advantage.

Our values

At Goldstar, we put Customers First, delivering impactful experiences through thoughtful solutions. We embrace Continuous Improvement, foster a Goal-Oriented mindset, and act with Integrity in all we do. Above all, we are People-Centric, valuing diversity, inclusion, respect, and empowers employees to grow and contribute meaningfully

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About Goldstar

Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.

Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.

We’re committed to helping shape a better, brighter future—together

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