Assistant Manager
Gold’s Gym Tampa
The Assistant Manager supports the General Manager in the daily operation, financial performance, member experience, and continued growth of Gold’s Gym Tampa. This is a hands-on leadership role responsible for helping the club meet membership, revenue, retention, service, cleanliness, and operational goals.
The ideal candidate is a visible leader who is comfortable coaching employees, resolving member concerns, supporting sales, enforcing standards, and stepping into any area of the club when needed. This position requires strong follow-through, sound judgment, and the ability to maintain a premium member experience in a busy, high-volume fitness environment.
Key Responsibilities
Team Leadership
- Help lead, coach, and hold front-desk and membership team members accountable.
- Assist with recruiting, interviewing, onboarding, and training new employees; assist with mentoring and developing the Manager in Training.
- Conduct meetings and communicate daily priorities, promotions, and operational updates.
- Monitor employee performance, attendance, appearance, and compliance with club policies.
- Provide real-time coaching and document performance concerns when necessary.
- Serve as manager on duty and provide leadership when the General Manager is unavailable.
Membership Sales and Growth
- Support the club’s membership sales, revenue, and net-growth goals.
- Tour prospective members, explain membership options, and close membership sales.
- Coach employees on lead follow-up, tour quality, sales conversations, and closing techniques.
- Monitor leads, appointments, tours, new memberships, upgrades, and conversion rates.
- Assist with promotional campaigns, community outreach, referral initiatives, and special events.
- Identify opportunities to upgrade members into higher-level memberships and Recovery Lounge services.
Member Experience and Retention
- Build strong relationships with members and maintain a visible presence throughout the club.
- Respond promptly and professionally to member questions, complaints, and service concerns.
- Help resolve cancellation requests and identify appropriate retention solutions.
- Monitor member feedback and recommend improvements to the General Manager.
- Ensure employees consistently deliver a welcoming, knowledgeable, and professional experience.
- Support awareness and utilization of the Recovery Lounge and other club amenities.
Club Operations
- Complete opening, closing, and manager-on-duty responsibilities.
- Conduct regular club walks to inspect cleanliness, safety, equipment, lighting, supplies, and overall presentation.
- Coordinate with maintenance, housekeeping, vendors, and department leaders to resolve issues.
- Ensure daily checklists, incident reports, inventory logs, and other operational records are completed accurately.
- Assist with retail inventory, supply ordering, receiving, and loss prevention.
- Help ensure compliance with company policies, safety procedures, emergency protocols, and applicable regulations.
- Escalate equipment, facility, staffing, or member issues to the appropriate leader and follow through until resolved.
Financial and Administrative Support
- Assist the General Manager with payroll review, scheduling, labor control, and expense management.
- Monitor past-due accounts and support approved collection and member-contact procedures.
- Help track key performance indicators, including membership growth, attrition, average membership revenue, lead conversion, retention, and ancillary revenue.
- Protect confidential employee, member, and business information.
- Prepare reports and provide updates on club performance as requested.
Qualifications
- Two or more years of leadership experience in fitness, hospitality, retail, sales, or another customer-focused environment preferred.
- Prior health-club management or membership-sales experience is strongly preferred.
- Demonstrated ability to coach employees and hold a team accountable.
- Strong sales, customer-service, communication, and conflict-resolution skills.
- Organized, dependable, and capable of managing several priorities at once.
- Comfortable working with membership-management systems, CRM platforms, email, spreadsheets, and basic business reports.
- CPR/AED certification required within the company’s designated timeframe.
- High school diploma or equivalent required; college coursework or degree preferred.
Schedule and Physical Requirements
- Full-time position requiring a flexible schedule.
- Must be available for a combination of opening, closing, weekend, and holiday shifts based on club needs.
- Must be able to remain active and visible throughout the club for extended periods.
- Must be able to lift and move up to 50 pounds and assist with equipment or supply handling when necessary.
- Must be able to respond promptly to member incidents and facility emergencies.
Performance Expectations
Success in this role will be measured by:
- Membership sales and net membership growth
- Lead response and conversion
- Member retention and attrition
- Recovery Lounge and ancillary revenue
- Member satisfaction and issue resolution
- Team performance and accountability
- Club cleanliness, safety, and operational readiness
- Schedule and labor management
- Accuracy, reliability, and follow-through
We are looking for someone who takes ownership, notices what needs attention, and follows through without waiting to be reminded. The right candidate will balance hospitality with accountability, support the team during busy periods, and consistently protect the high standards expected at Gold’s Gym Tampa. Salary commensurate with experience.
Gold’s Gym Tampa is an equal-opportunity employer. Employment is at will and may be terminated by either the employee or the company at any time, with or without cause or notice, subject to applicable law.
From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold’s Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to it’s roots- serious training, community and results. As the industry shifts, Gold’s Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.
We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
