Job Description

Golden Gate Hotel & Casino

JOB TITLE: Guest Service Representative

DEPARTMENT: Slots

JOB SUMMARY

Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to guests and players in order to encourage play activity. Works closely with department personnel and company executives in order to maintain optimum efficiency in assigned areas of responsibility.

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Develop and maintain positive relationships with Guests who play slot machines
• Ensure prompt and accurate pay out of jackpots
• Encourage Guests to enroll in players club
• Promote special promotions offered by the casino
• Alert technicians if repair is needed
• Assist Guests to their favorite machines

QUALIFICATIONS

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
• Ability to handle customer disputes in a professional and tactful manner
• Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license
• Must be 21 years of age

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Manual dexterity to operate job related equipment.
• Work is typically in an area which may be noisy and may contain secondhand smoke.
• Ability to lift 15-20 pounds
• Ability to walk and stand for long periods of time during the duration of their shift

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).