Job Description

Position: Go High Level / Customer Service Representative

Number of hours: TBD (Project Based)

Schedule: TBD

Responsibilities:

Customer Support & Communication

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.

• Understand customer needs and provide accurate information, troubleshooting, and resolutions.

• Handle escalations and follow up until issues are fully resolved.

• Maintain strong client relationships by delivering exceptional service.
  
  

Go High Level (GHL) Management

• Build and manage workflows, automations, funnels, and pipelines in Go High Level.

• Assist clients with onboarding, CRM setup, and platform navigation.

• Create, edit, and optimize forms, surveys, landing pages, and calendars.

• Troubleshoot GHL-related issues and collaborate with the team for solutions.

• Keep data and pipelines organized, updated, and error-free.
  
  

Operational & Administrative Tasks

• Document processes, customer interactions, and technical issues.

• Monitor daily task lists and ensure timely completion.

• Track and report customer support metrics.

• Collaborate with sales, marketing, and operations teams as needed.

• Support event promotions, product launches, and brand initiatives.

Requirements:

• Proven experience with Go High Level (GHL)automations, funnels, CRM setup, workflows, and triggers.

• 13 years in customer service, technical support, or CRM-related roles.

• Strong written and verbal communication skills.

• Ability to troubleshoot issues independently and think critically.

• Tech-savvy, organized, and detail-oriented.

• Ability to manage multiple tasks in a fast-paced environment.

• Familiarity with digital marketing, SaaS tools, or CRM systems is a plus.