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Go-To-Market Ops Specialist

Text  •  Wrocław, PL (Onsite)  •  14 days ago
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Job Description

We’re looking for a resourceful and tech-savvy person to join our Operations team and help enhance our sales efforts, especially within the inbound lead funnel.
The ideal candidate combines strong technical understanding with operational thinking and knows how to collaborate effectively across teams. You’re comfortable working with both people and systems, improving processes, and helping the sales organization operate more efficiently.

Key Responsibilities

  • Optimize and monitor inbound lead funnels for the sales team
  • Propose and manage initiatives that introduce new lead sources
  • Manage and integrate sales systems (Apollo, Salesforce, LeanData, and others)
  • Improve and maintain high data quality across sales systems
  • Implement automations that free up sales reps’ time
  • Create and document technical and operational processes
  • Facilitate collaboration across the Go-To-Market organization (marketing, support, and partners)
  • Act as a trusted advisor to the sales organization (leaders and reps) to help improve efficiency and workflows

Success Metrics

  • Proactive identification and implementation of improvements
  • Higher quality of leads worked by the sales team
  • Automation initiatives that allow reps to focus on customer conversations
  • Fast adoption and ownership of the sales tech stack
  • Introduction of new and scalable lead sources

Requirements and Skills

  • Strong technical aptitude and curiosity about systems and tools
  • Experience administering SaaS tools and platforms
  • Experience in B2B SaaS revenue or go-to-market operations
  • Strong judgment in choosing between technical and process-based solutions
  • Proven track record of building and implementing automations
  • Strong understanding of the US B2B market
  • Strong communication skills, especially the ability to translate technical concepts into clear business language
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About Text

Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Now, say hi to Text App — next-gen customer support. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.

Text App is a customer service software packed with live chat, helpdesk, and AI agents to handle the support work at scale.

LiveChat is a real-time live chat software for ecommerce sales and support that helps ecommerce companies create new sales channels.

ChatBot is an all-in-one platform to build and launch conversational chatbots without coding.

HelpDesk is a simple ticketing system where you can manage all customer messages in one place and automate your support processes.

KnowledgeBase is an AI-powered knowledge base software for lightning-fast customer support and effortless self-service.

OpenWidget is a website widget that lets you contact potential customers without getting lost in overcomplicated solutions.

Want to be a part of the journey and make customer service even better? Team up with us! Join the Developer Program to build apps and sell them in our Marketplace to 40K+ potential customers. Or let us help you incubate your product with the Incubator Program. Or join our Partner Program to earn commission by offering our products to your customers.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Wrocław, PL
Year Founded
2002
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