Job Description

Job Role: Go-to-Market Operations Manager, EMEA

Location: London, UK

Who We Are

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

The Role

We’re looking for a highly organized and resourceful Go-to-Market (GTM) Manager to join our Revenue Operations team, with a dedicated focus on the EMEA region. In this critical role, you'll serve as the local representative of our global Revenue Operations team, providing essential support to our EMEA Sales, Marketing, and Customer Success teams. You'll need to demonstrate strong initiative, flexibility, organizational skills, attention to detail, and the ability to thrive under pressure and tight deadlines.

What You’ll Do

• Manage weekly, monthly, and quarterly business review processes in close partnership with EMEA Sales leadership.
• Provide ad hoc reporting and insightful data analysis to support regional GTM leadership (Sales, Marketing, Customer Success).
• Act as the primary regional contact for finance-related inquiries, troubleshooting tech stack issues, and providing general data and process support to the EMEA GTM team.
• Serve as the primary liaison between EMEA and the Global Revenue Operations team, disseminating critical communications, processes, and resources while gathering regional insights and feedback.
• Collaborate closely with our Insights team to support the ongoing forecasting cycle and regional business reviews.
• Create documentation and deliver training for new hires on our tech stack (Salesforce, Gong, Outreach) and ensure consistent use and alignment with standard operating procedures.
• Oversee the lead routing process, ensuring leads are accurately and efficiently distributed within the team.
• Own global sales data clean up and migration initiatives, ensuring data accuracy and compliance in our CRM.
• Leading key projects and driving change initiatives across the region

Your First 6 Months

• Develop a comprehensive understanding of our GTM landscape, encompassing our key metrics, core processes, and our systems and technology stack.
• Establish and lead EMEA-specific GTM metrics tracking, analysis, and reporting, while building a consistent operational cadence.
• Fully own the sales, marketing, and customer success tech stack, effectively driving the adoption of new processes and technologies across the organization.

About You

You have:

• 3 – 5 years working in progressive Revenue Operations, Sales Operations, GTM Operations or a similar type of role.
• 2 years of experience working within a CRM
• 2 years of experience performing complex analysis using Excel.
• Proactive and positive ‘can do’ attitude with a commitment to getting the job done.
• Excellent written and verbal communication skills
• Outstanding attention to detail.
• Proficiency in influencing senior stakeholders within a matrixed organizational structure.
• Demonstrated experience in effectively communicating and reporting operational data to cross-functional internal stakeholders.
• The ability to work across multiple time zones.

You are:

• Highly organized with the ability to prioritize effectively under tight deadlines.
• Strong influencer, capable of building cross functional internal relationships
• Passionate about our business and our mission of making a difference
• High energy and growth mindset
• Experience in sales or customer success is a plus.

Life at EZRA

• Your Own World-class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

#LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.