The Forward Deployed GTM Engineer is a highly technical builder role embedded within the Revenue Operations organization. Sitting at the intersection of AI application development, GTM strategy, operational systems, and data infrastructure, this role is responsible for building the internal tools, workflows, automations, and AI-powered applications that enable the go-to-market organization to operate more efficiently and scale more effectively.
You will partner closely with Sales, Revenue Operations, Systems, Finance, Product, and GTM leadership teams to rapidly prototype and deploy solutions that support critical initiatives such as forecasting, pipeline management, territory planning, value lifecycle management, KYC workflows, operational reporting, and sales productivity.
This role combines elements of Forward Deployed Engineering, AI platform development, and Revenue Operations. Using modern AI-native development environments such as Claude, Replit, and Cursor, you will help transform operational challenges into scalable systems and applications that improve execution, increase operational leverage, and enable a more self-service GTM organization.
Who You Are
Key Responsibilities
Required Qualifications
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
