Job Description

Location If candidate is local, hybrid/on-site twice a week minimum, if out of state - remote

Provides technical support and performs system administration and maintenance activities to support the Energy Management System (EMS) and its ancillary systems and applications. Participates in planning and evaluating the impact of system modifications and maintenance activities to ERCOT grid operations. Maximizes EMS uptime and mitigates system failures. Analyzes user requirements, procedures, and problems to automate or improve EMS. This position will report to the Supervisor of Grid & Market Solutions (GMS) Systems Support Team.

JOB DUTIES

• Primarily responsible for support, system administration, and maintenance of the EMS upgrade systems through the various testing cycles.
• Responsible for the integration of various EMS applications, monitoring, and regular maintenance.
• Performs various kinds of structured/unstructured testing and logs defects in the defect tracking tool.
• Works closely with the business lead, project manager and technical lead by providing timely updates and feedback.
• Works closely with the EMS vendor and ERCOT GMS development teams to reproduce defects and test the fixes.
• Works closely with the GMS Applications Engineering teams to get the defect fixes, releases installed across various testing environments.

ADDITIONAL JOB DUTIES MAY INCLUDE

• Routinely monitors EMS systems and applications, as well as regular maintenance activities
• Coordinates and performs Database updates and upgrades in the EMS environments
• Assist Operations Engineer, Market Operations, and other business units during EMS acceptance testing of new and/or enhanced applications
• Supports effective EMS use and administration by preparing and reviewing technical documentation
• Performs code build, patch implementation and migrations in the EMS systems
• Performs system setup and testing with Market Participants as appropriate
• Responds to system failures and operator questions on a 24/7 basis
• Works with market participants to resolve problems and implement changes
• Performs emergency recovery and troubleshooting of EMS system and applications
• Maintains real-time data collection to support EMS functions
• Maintains, troubleshoots, and repairs the EMS systems, applications, and interfaces
• Proactively identifies design problems and drives resolution
• Participates in EMS Disaster Recovery Drills
• Tests, certifies, and implements changes to the EMS Production and Test
• Performs systems maintenance and improvement activities to support the effectiveness of the EMS
• Participates in planning and evaluating the impact of system modifications and maintenance activities

EXPERIENCE

• 5+ years of work experience in system administration on Linux/Windows Operating systems and working experience with RDBMS (Oracle/SQL DB)
• Preferred system administration experience in GE EMS Suite. If not, other EMS vendor experience such as Hitachi/ABB, Siemens, OSI, GE PowerOn Reliance.
• Experience with Supervisory Control and Data Acquisition (SCADA)/Inter Control-Center Communication Protocol (ICCP)

EDUCATION

• Bachelor's Degree: Electrical Engineering, Computer Engineering, Computer Science, or related field (Required)
• Master's Degree: Electrical Engineering, Computer Engineering, Computer Science, or related field (Preferred)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required