Job Description

Job Title: Observatory Host

Location: North Vancouver

Department: Full-Service Dining

Reports to: Manager, The Observatory

Role Status: Hourly, Full-Time Permanent

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

We’re looking for friendly, efficient and service-minded individuals to support our front-of-house team. This role is essential in ensuring smooth operations and delivering a warm, welcoming experience for every guest. From greeting and seating to supporting servers and maintaining cleanliness, you’ll play a key role in the overall flow of our guests dining experience. Guaranteed 25-30 hours a week.

ESSENTIAL JOB FUNCTIONS

• Greet and welcome guests upon arrival with a positive, professional demeanor
• Escort guests to their tables or bar seating, provide menus and answering initial questions
• Maintain a clean, organized reception and entry area
• Clear and reset tables by removing dirty dishes and tableware
• Wipe down and sanitize tables, chairs and other high-touch surfaces between seatings
• Support servers by restocking wait stations with glassware, silverware, napkins and condiments
• Communicate effectively with kitchen and service staff to ensure timely, accurate order flow
• Thank guests as they depart and assist in creating an elevated guest experience
• Assist the front-of-house team as needed
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position reports to the Manager, The Observatory and does not require any direct supervisory duties.

REQUIRED QUALIFICATIONS AND ABILITIES

• Previous experience working in a high-volume restaurant environment preferred
• Previous experience working in an administration position
• Knowledge of proper food handling procedures
• Experience with Tock Reservation Platform & MS Office considered an asset
• Ability to stand, walk, bend, etc. for extended periods, and lift up to 25lbs
• Strong problem-solving, organizational, communication and time management skills
• Exceptional customer service skills
• Availability to work nights, weekends and holidays
• Positive, engaging personality and professional appearance
• Must be legally authorized to work in Canada for the duration of employment.

WORKING CONDITIONS

Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$19.28 to $22.55 per hour + gratuities

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.