Job Description

Hello,

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Operational Leadership

• Lead the day-to-day operations of the MICE division, ensuring smooth planning and execution of all MICE projects.
• Oversee travel logistics, event production, accommodation, ground handling, F&B, and program flow.
• Ensure compliance with company policies, travel regulations, and client requirements.
• Develop and implement operational SOPs for consistency and efficiency.

Team Management

• Manage, mentor, and guide a team of 10 operations professionals.
• Allocate projects, monitor workflow, and ensure on-time and high-quality delivery.
• Conduct regular team reviews, performance evaluations, and capability-building sessions.

Client & Stakeholder Management

• Act as a senior point of contact for key corporate clients.
• Understand client objectives and translate them into executable event/travel plans.
• Troubleshoot operational issues and provide proactive solutions during program planning and execution.

Vendor & Partner Coordination

• Build and maintain relationships with DMCs, hotels, airlines, event agencies, transport providers, and other service partners.
• Negotiate rates, contracts, and service delivery terms to optimize cost and value.
• Ensure vendors meet required service and safety standards.

Budgeting & Financial Oversight

• Prepare and manage budgets, costing sheets, and profit margins for MICE projects.
• Monitor project finances, vendor payments, and profitability targets.
• Ensure cost-control measures and accurate financial reporting.

On-site Execution

• Oversee on-ground operations for major events and incentive trips.
• Coordinate contingency plans, risk management, and client support during live events.
• Ensure brand consistency, customer satisfaction, and operational excellence.

Process Improvement & Reporting

• Drive continuous improvement initiatives in planning, execution, and vendor selection.
• Implement technology tools to improve tracking, communication, and efficiency.
• Provide weekly/monthly MIS on project status, team productivity, and operational performance.

Qualifications & Experience

• 8–12+ years of experience in MICE / corporate group travel operations, with at least 3–5 years in a leadership role
• Strong knowledge of international MICE destinations, airlines, hotels, and event suppliers.
• Proven experience in handling large group movements and complex event operations.
• Excellent vendor negotiation, budgeting, and crisis-management skills.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Reward & Recognition Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism

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