Job Description

Job title: Global & Yield Allocation Director

RCS: H

Location: Preferred (Singapore) or Shanghai

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers’ shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, and anticipating the next global trend. At DHL Global Forwarding, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people and improve their lives.

JOB PURPOSE

The Global Yield & Allocation Director is responsible for driving capacity, allocation management and yield (GP) optimization on the assigned trade. The individual drives process and execution of the trade strategy with the objective of delivering the customer promise and maximizing the financial opportunity for DGF.

The individual identifies the trade level opportunities for yield optimization and drives steering actively on a day-to-day basis with countries & stations, to deliver incremental yield. The individual drives engagement with Trade leadership, drives decision making and produces necessary insights to adapt to market changes.

As a senior member of the Global Allocation & Yield Management team, the Allocation Director drives alignment across organizational boundaries, holds stakeholders accountable for agreed actions and owns the business operation of allocation tools and supported workflows.

KEY TASKS

Capacity, Allocation and Routing-Guide Management

• Drive the capacity and allocation process, propose the optimal trade position and continuously optimize allocation distribution across origins.
• Align stakeholders to a trusted view of forecasts, commitments, bookings, liftings and capacity consumption; identify constraints, underutilization and dead-freight exposure early.
• Govern routing-guide outcomes, customer and carrier prioritization and trade, country, station and gateway requirements along with Trade Managers.
• Validate that carrier, route and contract options are operationally executable and consistent with allocation eligibility, customer requirements and carrier strategy.
• Lead space, equipment and routing-guide exception management, converting approved decisions into clear operational actions.

Yield and GP Optimization

• Drive volume steering across countries and stations to improve yield, allocation utilization and fulfillment outcomes.
• Identify and execute yield opportunities, including CY-CY optimization, VID adherence, IPI / ramp opportunities and NAC versus FAK contract arbitrage.
• Balance end-to-end cost, local-charge completeness, service, carrier performance, schedules, available capacity and strategic commitments.
• Use what-if analysis to compare steering alternatives and track whether implemented decisions deliver the expected results.

Digital Tools, Data and Governance

• Operate the Smart Engine as a decision environment: frame business problems, test scenarios, review recommendations and monitor outcomes.
• Validate recommendations using source inputs, applied rules, constraints, ranking rationale, excluded alternatives and confidence indicators.
• Approve, override or escalate recommendations within defined authority, documenting the rationale and maintaining an auditable trail.
• Own the business quality of critical inputs, including forecasts, allocations, rates, contracts, schedules, bookings, liftings, local charges, commitments, master data and steering rules.
• Drive resolution of missing, stale, inconsistent or unmapped data and ensure clear ownership, validity and change control for business rules.
• Partner with Product, Data, IT and implementation teams to prioritize use cases, define acceptance criteria and support business testing and release readiness.

Trade Analytics and Performance Management

• Provide actionable insights on contract usage, rates, capacity evolution, trade events and carrier performance.
• Monitor routing-guide compliance, allocation utilization, yield impact, recommendation adoption, overrides, unresolved exceptions and data quality.
• Compare recommendations, user decisions, executed bookings and realized outcomes to create a continuous improvement loop.

Change and Stakeholder Leadership

• Lead execution with Trade Management, countries, stations, gateways, operational teams, carriers and external service providers.
• Act as senior trainer and point of contact for Yield & Allocation Management processes and AI-supported workflows.
• Build user confidence in when recommendations should be followed, challenged, overridden or escalated.
• Lead virtual support teams and develop a network of business super-users who translate local insight into scalable global improvement.

SKILLS AND KNOWLEDGE REQUIRED

• Bachelor's degree or higher in international logistics, supply-chain management, business, trade or a comparable field.
• Substantial experience in Ocean Freight forwarding, trade management or a closely related operational environment.
• Experience in allocation, capacity and yield management is advantageous.
• Demonstrated success leading operational decisions across multiple countries, stations or regions.
• Experience working in a complex multinational organization and influencing stakeholders outside the direct reporting line.
• Proven ability to manage carrier relationships and resolve significant operational issues.
• Experience leading virtual or functionally aligned support teams.
• Strong analytical capability and experience using operational and commercial information to drive decisions.
• Practical experience with digital decision support, optimization or advanced analytical workflows is advantageous.
• Willingness and ability to travel internationally in accordance with business requirements.
• Extensive and proven expertise in Ocean Freight (FCL Trade/Allocation/Yield Management) supported by a strong understanding of trade dynamics, carrier relationships and operational execution.
• Demonstrates senior-level commercial and operational judgment with the confidence to make timely decisions that balance customer promise, capacity constraints and yield objectives.
• Translates trade strategy into clear priorities and executable actions.
• Influences effectively across global, regional and country organizations and builds alignment among stakeholders.
• Leads cross-cultural and virtual teams through clear direction, effective delegation, coaching and consistent expectations.
• Builds trusted relationships through professional maturity, resilience and sound stakeholder judgment.
• Acts as a role model for process discipline, data quality, system adoption and operational excellence.
• Applies informed judgment when using AI-enabled recommendations and analytics, ensuring decisions remain grounded in operational reality.

Capabilities:

Functional

FCL capacity and allocation management; yield and volume optimization; routing-guide governance; carrier and contract management; forecasting, booking and lifting analysis; trade-performance management; operational exception management; data-quality governance.

Leadership

Senior stakeholder influence; cross-functional decision-making; commercial and operational judgment; virtual and cross-cultural team leadership; conflict resolution; executive communication; coaching and capability development.

Digital and analytical

Ability to interpret integrated operational and commercial information; evaluate AI-enabled recommendations critically; understand confidence, traceability and data limitations; translate operational requirements into business rules and workflow controls.