Job Description

Main Purpose of role:

This opportunity provides technical and function administration of Workday and a suite of specialised HR systems (such as Cornerstone-OnDemand, and Career+). You will act as a bridge between End-Users, HR, and Technology, ensuring systems are optimised to support the broad spectrum of HR business needs and will work across a number of Workday modules such as global HCM, Absence, Performance, Compensation, Payroll and Time. You will support the maintenance of Workday, including integrations, mass data uploads (EIBs), access & security reviews, and reporting

The role is a blend of Business As Usual (BAU) support work and will involve working with Solution Managers on strategic projects to improve Workday usage and capabilities

You will troubleshoot and diagnose issues and look for opportunities to continually improve the functionality and adoption of Workday. You will also be proficient in creating and hosting stakeholder training sessions to drive engagement. You will have experience in developing and maintain complex Workday reports including matrix and composite reports whilst providing support for existing custom reports and conducting regular report reviews, ensuring all data meets security and data privacy standards

Tasks and Responsibilities

• Provide Workday training: Deliver stakeholder training for all levels of employees and produce/maintain Knowledge Articles and training materials as required.
• Working with the wider HR Team: Ensure that the quality and consistency of system and process information is enhanced and maintained, investigating, and resolving system issues as they occur.
• Service & Incident Management: Ensure operational effectiveness by managing the ServiceNow queue. Review, analyse, and troubleshoot Tier 1 & 2 support requests (e.g. security assignments, password issues, rescinds, and corrections), resolving them directly or delegating to Tier 3 as required.
• Audit & Access Control: Take ownership of the creation and distribution of access management reporting to satisfy internal and external audit requirements. Regularly review system permissions to ensure compliance and maintain a robust audit trail.
• Process Optimisation: Continually identify opportunities to drive automation, improve efficiency, and enhance the overall employee and HR experience.
• Reporting & Analytics: Develop and maintain complex Workday reports (matrix, composite, dashboards). Use data to identify trends and add efficiency to support team procedures while ensuring strict data privacy standards.
• SDLC Support: Partner with Global Solution Managers and technical teams throughout the system development life cycle, from requirements and design to testing and deployment.
• Release & Update Management: Support semi-annual Workday releases and specialised system updates by performing regression and unit testing to ensure zero-impact transitions.
• Data Management: Execute mass data loading strategies (Workday EIBs or equivalent) for business cycles, deployments, and Merger & Acquisition activities, ensuring high standards of data integrity.
• Knowledge Management & Training: Produce and maintain Knowledge Base (KB) articles and documentation. Take an active role in user empowerment by designing, creating, and hosting engaging training sessions for stakeholders to drive system proficiency.
• Cyclical Processes: Drive the completion of processes such as performance reviews, period schedules, and end-of-year time-off actions.

Requirements

Experience

Essential:

• 2+ years of previous HRIS support experience at level 2 support, with Workday Functional Administration around HCM (hire to retire)
• Experience managing service requests via a ticketing system (e.g. ServiceNow) and an understanding of Continual Service Improvement (CSI).
• Have experience in processing Enterprise Interface Builder (EIB) for mass data uploads
  
  Preferred:

• Experience with other functional areas of Workday such as Access Management, Advanced Reporting
• Experience with Learning Management Systems (e.g. Cornerstone), Recruiting/Referral tools, or Talent platforms (Career+).
• Development of complex dashboards, matrix/composite reports, and experience with Workday Integrations.
• Broad understanding of the HR lifecycle (Recruitment, Onboarding, Performance, Compensation, and Payroll) and how technology supports these functions.

Knowledge & Skills

Customer Focus: Understanding and regularly checking the needs of global HR partners and internal employees.

Communication & Facilitation: Confident in presenting complex system information clearly; comfortable creating training materials and hosting live training workshops for various stakeholder groups.

Technical Problem Solving: An analytical and creative mindset capable of troubleshooting complex system errors and data discrepancies.

Influence & Impact: Ability to communicate technical language to non-technical HR stakeholders to encourage system adoption.

Data Privacy & Compliance: High degree of discretion and understanding of Global Data Privacy Standards (GDPR) and the importance of rigorous audit reporting.

Agility: Comfortable working in a fast-paced, global environment with a willingness to learn and challenge existing processes and able to communicate expectations clearly.

Relevant/Desired Qualifications

Demonstrable experience working with Workday
Experience supporting multiple Workday modules

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.