Job Description

About the team

The System Strategy & Operations team under Global Monetization Strategy & Operations is responsible for standardizing processes, driving product adoption, user satisfaction and loyalty of our transaction platform, building relationships with regional cross-functional teams, managing market voice, and influencing the Product team with market feedback & insights. You will work with the product team, sales and clients, finance team and other cross-functional teams to optimize transaction systems, incorporate market feedback into product strategy, and support the successful rollout of global monetization initiatives.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

- Support Go-to-Market (GTM) initiatives for new product and feature launches, including operational planning, rollout coordination, and adoption tracking

- Analyze product adoption, user behavior, and operational data to identify pain points, inefficiencies, and trends, and provide recommendations for process and product improvements

- Support the development of product documentation, training materials, and best practice guides to improve user enablement and product adoption

- Conduct market, competitor, and user research to gather business insights and help prioritize product and operational improvements

- Partner with cross-functional teams including Product, Sales, Finance, and regional stakeholders to translate business needs into clear operational requirements

- Assist with stakeholder communications, issue tracking, and operational support to ensure smooth execution of product initiatives