We Bring data to life.
At Ascom, we are committed to building technology that makes a real difference. Our solutions enable critical decision-making in healthcare and other demanding environments. Every second, our systems generate valuable data, and we ensure it reaches the right people at the right time.
We are now looking for a Global Third Line Support Engineer to join our team in Gothenburg
As a Global Third Line Support Engineer, you will act as a technical expert within our support organization. You will handle complex escalated cases, working closely with customers and internal teams to ensure high-quality support and continuous improvement of our solutions.
You will play a key role in maintaining system stability, solving advanced technical issues, and supporting both local and global service teams.
Key responsibilities
Troubleshoot and resolve escalated technical incidents and service requests
Provide expert-level support for Ascom products and solutions
Collaborate with internal teams and customers to identify and implement solutions
Perform investigation, fault analysis and root-cause identification
Ensure accurate documentation and traceability of all cases
Support system maintenance, testing, and improvement activities
Contribute to high-quality customer service and efficient issue resolution
Participate in after-hours/on-call support when required
Your profile
We are looking for someone with strong technical expertise and a problem-solving mindset who thrives in a dynamic and customer-focused environment.
Required qualifications:
Degree in IT, Engineering, or equivalent experience
Strong knowledge of Windows Server environments and enterprise networks
Experience in troubleshooting complex IT systems, integrations, and infrastructure
Understanding of networking (TCP/IP, routing, switching, wireless)
Experience with virtualization, databases, and system integration
Experience & Key Competencies
Several years of experience in a technical support or system engineering role
Experience working with complex system environments and customer-facing support
Strong troubleshooting and analytical skills
Ability to work independently and manage complex issues
Customer-oriented mindset with excellent communication skills
Ability to collaborate across teams and influence without formal authority
Calm and structured approach under pressure
Preferred:
ITIL certification
Experience in healthcare, telecom, or mission-critical environments
What we offer
A global and innovative work environment
Opportunities to work with advanced technology and critical systems
A collaborative culture focused on knowledge sharing and development
The chance to make a real impact in healthcare and other vital sectors
Join us!
At Ascom, you will be part of a company where your work truly matters, helping deliver information that improves safety, efficiency, and outcomes. Apply today and be part of our journey to bring data to life.
Our vision is a world where the right information moves people forward. Our mission is to put the right information in the right hands at the right time so that people can make the best possible decisions.
We are a global provider of communication and collaboration solutions for the acute care, long-term care and enterprise sectors. Our solutions are based on intelligent integrations with software and hardware that are open source and compatible with third party solutions. Every single second, our systems generate large amounts of data, which we then turn into useful and actionable information. This helps us to bring data to life for people in the toughest operational environments, ensuring smooth, complete, and efficient workflows.
Ascom is headquartered in Baar (Switzerland), has operating businesses in 19 countries and employs around 1,400 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich.
