Job Description

The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met.

Key Responsibilities:

• Ensure that SVP, IEC members and their admins receive quality technical support.
• Facilitate their experience by maintaining open communication channels between IT teams and users.
• Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, …]

Main Activities:

• Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant.
• Provide technical assistance (network, audio video, …) guidance to support major events lead by business area.
• Train end users on the effective use of software and IT systems.
• Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
• Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
• Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally.
• Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
• Availability: Ensure a rotating 7/7-day permanence with the local team.

The Executive Support collaborate with:

• SVP, IEC members and their admins
• IT teams (CISO, Network, Digital Events, MS 365...).
• Admins network
• Communication Team
• Head of locations
• HR team

Qualifications

Basic Qualifications:

• Bachelor’s degree in information technology, computer science, engineering, or related field
• 5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks
• Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
• Excellent composed and verbal communication skills
• Strong Leadership, decision-making and organizational skills
• Attention to detail and multi-tasking skills
• Fluent in English