Afni, Inc.

Global Talent Development Manager

Afni, Inc.  •  Quezon City, PH (Onsite)  •  23 days ago
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Job Description

Role Purpose:

Leads the execution and optimization of the Build the Bench initiative by managing talent data, generating actionable insights, and driving stakeholder alignment to ensure a consistent pipeline of ready-now leaders. Translates data into decisions that improve bench strength, activation readiness, and business performance.

Essential Functions and Responsibilities:

1. Talent Data Management

· Consolidate and maintain talent data across sources (Talent Factors, scorecards, certification, training completion)

· Ensure accuracy, completeness, and timeliness of data used for talent decisions

· Establish and enforce data governance standards across sites and functions

2. Analytics and Talent Insights

· Analyze bench strength, readiness, and pipeline health across roles, sites, and programs

· Generate insights on key metrics (bench coverage, readiness, promotion quality, time to proficiency

· Identify risks, gaps, and opportunities; recommend targeted actions

3. Build the Bench Execution

· Drive day-to-day execution of the Build the Bench process (Identify → Validate → Assess → Develop → Certify)

· Track cohort progress, certification status, and readiness timelines

· Ensure adherence to activation controls (no certification, no deployment)

4. Stakeholder Management and Alignment

· Partner with Operations, HR, Training, RMG, Recruitment, and Support teams to ensure alignment on pipeline needs and readiness

· Facilitate regular governance cadence (weekly/fortnightly/monthly updates)

· Provide clear visibility of pipeline status and required actions to stakeholders

5. Reporting and Dashboard Management

· Build and maintain talent dashboards (Power BI or equivalent) for executive and operational reporting

· Deliver structured reports with clear narratives and recommendations

· Standardize reporting formats across sites and geographies

6. Continuous Improvement

· Identify process inefficiencies and data gaps; implement improvements

· Refine tracking, reporting, and execution models to improve speed and quality

· Support scaling of Build the Bench across geographies

Qualifications

Qualifications – Must Have:

· 3+ years experience in Talent Management, Talent Development, HR Analytics, or related field

· Strong experience in data management, reporting, and analytics

· Advanced proficiency in Excel; experience with Power BI or similar tools

· Experience working with talent systems

· Strong stakeholder management experience across Operations and HR

· Proven ability to translate data into actionable insights

· Strong project and execution management skills

Afni, Inc.

About Afni, Inc.

When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.

In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers'​ channels of choice.

Industry
Consulting & Advisory
Company Size
5,001-10,000 employees
Headquarters
Bloomington, IL
Year Founded
1936
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