Job Description

We are looking for a highly experienced and strategic Associate Director of Global Talent Acquisition to lead and oversee global recruitment operations within a fast-paced BPO environment.

The ideal candidate must have extensive BPO recruitment experience, a proven track record of managing recruitment managers, and strong exposure to international hiring across multiple markets, particularly Egypt,US, Europe, and LATAM.

This role requires a strategic leader capable of managing large-scale recruitment operations, driving global hiring strategies, developing high-performing recruitment teams, and delivering aggressive hiring targets across different geographies.

Key Responsibilities

1. Global Talent Acquisition Strategy

• Develop and execute global talent acquisition strategies aligned with business growth and workforce requirements.
• Lead recruitment operations across multiple international markets, including the US, Europe, and LATAM.
• Build market-specific sourcing and recruitment strategies based on local talent availability, hiring practices, and market dynamics.
• Oversee high-volume and mass recruitment projects across different countries and regions.
• Collaborate with senior leadership to forecast workforce requirements and ensure recruitment readiness for business expansion.

1. Leadership & Team Management

• Lead, manage, and develop a team of Talent Acquisition Managers responsible for different recruitment functions, markets, or business accounts.
• Manage managers directly, ensuring accountability for recruitment delivery, team productivity, and performance.
• Coach and mentor recruitment managers, strengthening their leadership capabilities and operational effectiveness.
• Establish performance management frameworks and succession plans to build a strong recruitment leadership structure.

1. Recruitment Operations & Performance Management

• Oversee end-to-end recruitment operations, ensuring scalability, efficiency, and consistency across all markets.
• Monitor recruitment KPIs, including time-to-fill, cost-per-hire, offer acceptance rates, joining ratios, hiring conversion rates, and recruitment productivity.
• Ensure achievement of aggressive hiring targets while maintaining hiring quality and candidate experience.
• Optimize recruitment processes, sourcing channels, assessment methods, and recruitment technologies.
• Manage recruitment budgets, resource allocation, and hiring capacity planning.

1. Stakeholder & Client Management

• Partner with Operations Directors, Business Leaders, and senior stakeholders to understand workforce requirements and hiring priorities.
• Act as a strategic recruitment partner, providing market insights, hiring forecasts, and talent acquisition recommendations.
• Manage recruitment escalations and ensure alignment with client expectations and operational SLAs.
• Build strong relationships with international stakeholders and clients across different regions.

Job Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.Master dggree is preferred
• 10+ years of experience in Global Talent Acquisition / Recruitment, preferably within the BPO industry.
• Mandatory BPO experience, particularly in high-volume and mass recruitment environments.
• Proven experience managing Recruitment Managers / Talent Acquisition Managers directly.
• Mandatory global recruitment experience, with hands-on exposure to hiring across multiple international markets, particularly:
• United States (US)
• Europe (EU)
• Latin America (LATAM)
• Strong understanding of international talent markets, sourcing strategies, and country-specific recruitment challenges.
• Proven track record of leading large-scale recruitment operations and delivering aggressive hiring targets across different geographies.
• Experience managing multiple recruitment teams, hiring projects, and recruitment pipelines simultaneously.
• Strong knowledge of recruitment KPIs, workforce planning, and recruitment analytics.
• Excellent leadership, strategic thinking, stakeholder management, and decision-making skills.
• Excellent communication and negotiation skills.

Key Success Metrics.

• Achievement of global hiring targets and recruitment delivery plans.
• Time-to-fill and time-to-hire across different markets.
• Recruitment productivity and cost-per-hire.
• Offer acceptance and joining ratios.
• Hiring quality and early attrition rates.
• Recruitment managers' and teams' performance.
• SLA achievement and stakeholder satisfaction.

Ideal Candidate Profile

A strategic global Talent Acquisition leader with a strong BPO background who has successfully managed multiple recruitment managers and led large-scale hiring operations across the US, Europe, and LATAM. The ideal candidate should combine strong operational execution with international market knowledge, leadership capabilities, and the ability to scale recruitment operations in line with business growth.