Job Description

Role: Global Studio Operations manager

Reports to: Global Product Lead, Creative

Location: London, United Kingdom

WHAT YOU’LL BE DOING

The Global Studio Operations manager will be largely responsible for assisting the central creative solutions team with global creative studio management and enhancement. The role sits in London within our global product organization, directly managing the US, UK, JAPAC and Canada studio leads.

In the role you will be accountable for, but not limited to, the following:

Studio Management and Operations

• Manage and collaborate with Creative Studio leads to ensure consistent high creative quality and team efficiency
• Support creative capacity planning, workload balancing, vendor coordination and prioritisation of urgent or high-value projects.
• Gather feedback from internal teams, clients and studio members, turning recurring issues into actionable process, product or training improvements.

Process Enhancement

• Establish and continuously improve studio processes, workflows, documentation and best practices to increase efficiency, consistency and scalability.
• Identify, evaluate and test automation and AI tools that can improve creative brief intake, asset preparation, versioning, QA, reporting and workflow management.
• Own studio relationship and tool adoption with external vendors in partnership with product manager
• Track operational performance and identify opportunities to improve turnaround times, reduce rework and strengthen the client and commercial team experience.

Internal Collaboration

• Working with internal stakeholders, building relationships and working across differences to find solutions
• Facilitate onboarding, training and knowledge sharing across the studio and wider business to improve creative adoption and operational consistency.
• Crisp and clear communication to external partners/clients or internal stakeholders; flexing communication style to persuade others and influence positive outcomes

Innovation

• Produce new solutions for creative adoption through collaboration with client partner teams, creative studios and central product teams
• Acting with curiosity. Finds new and better ways of working, then applies or implements solutions to unarticulated needs, new or existing market requirements. Open to receiving and trying new ideas, processes or ways of working.

EXPERIENCE

• 3+ years project management or account management experience in an advertising agency, design studio or comparable creative department
• Ability to meet deadlines and handle multiple projects simultaneously at various stages of completion
• Previous people management experience
• Excellent PowerPoint and presentation skills
• Familiarity with adobe creative suite, creative management platforms (Celtra, GWD, Innovid) and DSPs (Xandr, DV360, TTD) is a bonus
• Extremely detail-oriented, problem solving, and decision-making skills

WHAT’S IN IT FOR YOU?

• Competitive salary, profit share and annual bonus
• 6 months of fully paid parental leave for all new mothers, fathers and adoptive parents
• Lunch allowance provided if physically in the office
• 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays
• Referral bonus scheme
• Flexible & hybrid working

At MiQ, we value diverse perspectives and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet every single requirement, we encourage you to apply.

WHAT WE VALUE IN OUR PEOPLE

Passion – We love and live what we do

Determination - We always find a way to figure it out

Unity – We hold each other accountable. We win and lose as a team

Agility – We anticipate the unexpected, embrace and adapt to change

Courage – We dare to think unconventionally