Job Description

In FY27, Microsoft is scaling Copilot + Agent adoption through a new digital engagement model: the Digital Copilot & Agents Accelerator. This motion runs 1,500+ live, expert-led 1:Many sessions through multi-week journeys to accelerate PRU, Agent MAU, consumption, and Unified recapture across the customer base.

As a GSA Manager for the Digital Copilot & Agents Accelerator, you will lead a team of GSAs and early-in-career hires who operate this motion end-to-end: session delivery, live Q&A moderation, community engagement, cohort orchestration, and localization support. This is a high-visibility leadership role at the intersection of digital scale and Copilot + Agent adoptions.

You will own program KPIs, develop your team's capabilities, coordinate with field leadership and SE&O, and ensure every journey delivers measurable customer outcomes. This role is an accelerator for your own leadership career - shaping the future of customer scale outcomes at Microsoft while investing in the next generation of talent.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Leadership

Coach, develop, and inspire a team of early-in-career hires executing the 1:M Digital Accelerator motion end-to-end

Define clear role expectations, performance standards, and success metrics tailored to developing talent in a scaled delivery environment

Build personalized career development plans that accelerate EIC growth into technical roles

Create an inclusive culture of operational excellence, psychological safety, and continuous learning

Model a Learn-It-All mindset and maintain team readiness through quarterly accreditation and skills refreshes

Champion team recognition and remove blockers so early career employees can do their work

Digital Accelerator Execution — 1:M Program Leadership

Own end-to-end delivery of the FY27 Digital Copilot & Agents Accelerator: 1,500+ live sessions across five adoption journeys

Drive program KPIs: PRU acceleration, Agent MAU and consumption growth, Unified recapture rates, >75% journey completion, and >5K unique attendee reach

Manage daily operations of the 1:M motion: session scheduling, cohort enrollment, live session quality, post-session follow-through, and community layer activation

Oversee delivery across five FY27 adoption journeys:

Innovation in Copilot + Agents — keep customers current on rapidly evolving capabilities

AI Adoption Acceleration — two-track (GO+ for early adoption; Advanced Outcomes for customers)

AI Governance and FinOps — structured lifecycle from unclear adoption to production-ready agents

Executive Use Cases — GSA-led sessions enabling executives to identify high-value AI use cases

AI at Work (H2) — persona-based adoption across key roles and functions

Ensure consistent session quality, delivery standards, and content freshness across time zones and priority languages

Monitor and act on measurable adoption signals: milestone progression, usage data, and engagement metrics that trigger follow-on actions for CSAMs, CSAs, and FastTrack

Field Coordination & Stakeholder Engagement

Partner with SE&O to leverage targeting models, campaign orchestration, MSX integration, and signal-based cohort enrollment

Coordinate with AVPs and field leadership to drive field-led nominations and embed Digital Accelerator into core area planning rhythms

Position cohort journeys as a standard path to accelerate Copilot deployment, recover low usage, and expand adoption in Unified accounts

Align with CSAMs and CSAs so 1:M engagement signals translate into follow-on 1:1 pipeline and expansion opportunities

Maintain working relationships with corp delivery, localization, community, and platform teams to ensure program operates at scale

Innovation Excellence & IP Contribution

Capture delivery learnings and feed insights back into GSA IP, CSA readiness programs, and field enablement content

Continuously optimize journey content and delivery formats based on adoption signals, completion data, and customer feedback

Oversee IP development including session runbooks, delivery playbooks, and reusable assets for Customer Hub, Adoption.MS, and Event Builder

Align team skilling to evolving Copilot and Agents capabilities; maintain quarterly accreditation cadence

Promote knowledge sharing and ensure winning patterns from 1:M delivery flow back to the broader GSA community

Unified Growth

Use 1:M engagement data and adoption signals to surface Unified upsell and renewal opportunities for field teams

Convert 1:M engagement insights into Unified pipeline, ensuring digital scale generates expansion rather than competing with 1:1 coverage

Drive measurable adoption milestones that strengthen Unified retention, recapture, and expansion

Ensure program outcomes contribute to ABS CSU FY27 goals: 36M Copilot PRU, 28M Agent MAU, and $1.4B Agent Consumption

Qualifications

Required Qualifications

Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, technology solutions, digital programs, or consulting

OR equivalent experience

people management experience OR demonstrated experience leading, coaching, or mentoring teams, interns, or early-career talent

Hands-on experience with Microsoft Copilot (M365), Copilot Studio, or AI-based productivity solutions

Ability to operate in a fast-paced, digital delivery environment with operational and program management rigor

Facilitation, communication, and stakeholder management skills — comfortable driving execution across matrixed organizations

Preferred Qualifications

Experience in digital program delivery, large-scale customer engagement motions, or webinar/virtual event management

Experience managing, mentoring, or coaching early-in-career employees or recent graduates in a technical or technical-adjacent environment

Bachelor’s Degree and experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, or consulting

OR Master’s Degree and experience in the above fields

OR equivalent experience

Familiarity with Microsoft Unified customer engagement models: CSU, CSAM, FastTrack, Guided Outcomes

Understanding of Microsoft adoption metrics: PRU, MAU, Unified recapture, and Agent consumption

Experience delivering content across multiple time zones and priority languages

People management experience, including managing technical program coordinators, delivery specialists, or technical associate roles

Cloud Solution Architecture M5 - The typical base pay range for this role across Romania is lei 279,700.00 - lei 556,300.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.