JOB SPECIFICATIONS:
Title:Global Security Operations Manager (Pharmaceutical Client)
Location: Cambridge, MA (Free Parking)
Schedule: Monday-Friday (7am-3pm). Flexibility required for this role.
Salary: $90,000-$100,000/year
The GSOC Manager is responsible for leading, developing, and managing a 24/7 Global Security Operations Center supporting a multinational corporation. Reporting directly to the Director of Security, this role partners closely with the Global Security Manager to oversee staffing, operational readiness, incident response, intelligence coordination, and continuous improvement initiatives across all GSOC shifts. The GSOC Manager serves as the operational leader of the GSOC, ensuring effective monitoring of global operations, rapid incident response, accurate situational awareness, and professional stakeholder communications. This individual is expected to lead personnel development, maintain operational standards, and ensure the GSOC remains aligned with enterprise security, business continuity, and crisis management objectives.
ESSENTIAL FUNCTIONS:
GSOC Operations & Personnel Leadership
Lead, supervise, and develop a 24/7 multi-shift GSOC operation.
Train, mentor, and manage Watch Officers and GSOC Analysts across all shifts.
Ensure operational continuity, staffing coverage, and shift readiness.
Foster a professional, accountable, and high-performing operational culture.
Conduct performance evaluations, coaching, scheduling, and personnel development initiatives.
Global Operations & Situational Awareness
Monitor global operations, geopolitical developments, severe weather, civil unrest, cyber incidents, travel disruptions, and emerging threats impacting company personnel, facilities, or operations.
Maintain enterprise-wide situational awareness and provide timely operational updates to leadership and stakeholders.
Ensure relevant intelligence and operational information is escalated appropriately.
Incident Management & Crisis Response
Oversee incident escalation and response coordination for security, safety, operational, and crisis events.
Coordinate cross-functional response efforts during significant incidents.
Support Crisis Management and Business Continuity operations when activated.
Ensure accurate documentation, communication, and after-action reporting during incidents.
SOPs, Playbooks & Operational Standards
Develop, maintain, and standardize GSOC SOPs, response playbooks, escalation matrices, and operational procedures.
Continuously improve operational workflows, triage processes, and incident handling procedures.
Ensure operational consistency across all shifts and personnel.
Alarm Monitoring & Response Oversight
Supervise alarm monitoring and response operations for security systems and critical infrastructure.
Ensure alarm response procedures are effective, timely, and properly documented.
Identify opportunities to improve monitoring capabilities and response effectiveness.
GSOC Technology & Systems Management
Oversee GSOC technology platforms including:
CCTV systems
Access control systems
Mass notification platforms
Intelligence monitoring tools
Incident management systems
Coordinate system testing, maintenance, upgrades, and operational enhancements.
Ensure operational reliability and functionality of all GSOC systems.
Metrics, Reporting & Continuous Improvement
Establish and monitor GSOC performance metrics, KPIs, and SLAs.
Conduct operational audits and identify areas for improvement.
Develop initiatives that improve operational efficiency, response capability, and service delivery.
Produce operational reports, metrics summaries, and executive updates.
Stakeholder Coordination & Communications
Serve as a liaison between the GSOC and internal business units, leadership teams, vendors, and external partners.
Coordinate operational communications during incidents and crises.
Support executive briefings, operational updates, and stakeholder reporting.
Business Continuity, Travel Risk & Compliance
Support travel security operations and traveler monitoring initiatives.
Integrate GSOC operations into broader business continuity and crisis management programs.
Ensure compliance with company policies, operational standards, and applicable regulations.
Training, Exercises & Readiness
Develop and conduct operational drills, tabletop exercises, and readiness training.
Ensure personnel maintain proficiency in operational procedures, systems, and incident response protocols.
Promote continuous professional development within the GSOC team.
MINIMUM QUALIFICATIONS:
Education & Experience
Required Skills
Preferred Systems Experience
Experience with the following platforms is preferred:
Typical Deliverables
Work Environment
Ideal Candidate Profile
The ideal candidate is a highly organized operational leader capable of managing personnel, systems, and incident response functions within a multinational corporate environment. They should possess strong leadership abilities, sound operational judgment, and the ability to balance strategic oversight with day-to-day operational execution in a dynamic global security environment.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
#MetroBoston
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Securitas knows Security. It is our only business. As The Leader in Protective Services, we invest in people, knowledge and technology to deliver customized, cost-effective and class-leading solutions. Our parent company, Securitas AB, is a global company headquartered in Stockholm, Sweden and employs over 370,000 people in 58 countries. Securitas USA, and its 95,000 employees and more than 500 branch managers, is the most locally-focused security company in the United States.
With a 91% customer retention rate, Securitas is the only organization capable of providing security expertise and solutions across the Six Pillars of Protective Services; specifically: On-Site, Mobile, and Remote Guarding; Electronic Security, Fire & Safety, and Corporate Risk Management. Through our class-leading Securitas Operation Center and by leveraging the largest Mobile footprint in North America, Securitas is now also delivering Integrated Guarding, a customizable and cohesive security solution.
Interested in joining Securitas? Every day more than 10,000 organizations around the world rely on Securitas professionals to keep their human, property and intellectual assets safe and secure. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. We offer a broad range of employment opportunities, including security professionals, branch managers, business development staff, and a wide variety of management and leadership roles. Our core values are Integrity, Vigilance and Helpfulness. If you live by these values, we’re looking for you to join us!
