Job Description

<h1>Job Description – GSOC Operator / Analyst</h1>

Employer: G4S Secure Solutions India Pvt. Ltd. Client: Leading Global MNC (Confidential) Location: South Zone (Hyderabad & other major cities as required) Employment Type: Full-Time, Permanent Reporting To: GSOC Supervisor / GSOC Manager Payroll: G4S Secure Solutions India Pvt. Ltd.

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<h3>Role Overview</h3>

As a GSOC Operator / Analyst, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision-making, technical competence, and the ability to remain calm under pressure.

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<h3>Key Responsibilities</h3>

1. Threat Monitoring & Surveillance

<ul>

<li>Monitor security systems (CCTV, access control, alarms, incident management tools).  </li>

<li>Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.  </li>

<li>Identify and escalate potential risks, anomalies, or suspicious activity.  </li>

</ul>

2. Incident Response & Escalation

<ul>

<li>Act as the first responder to incidents in line with global SOPs.  </li>

<li>Escalate issues to relevant stakeholders and dispatch ground teams when required.  </li>

<li>Maintain accurate incident logs and support investigations.  </li>

</ul>

3. Emergency Operations

<ul>

<li>Assist in fire, evacuation, lockdown, or medical emergency protocols.  </li>

<li>Coordinate with emergency services and ensure timely response.  </li>

</ul>

4. Technology Oversight

<ul>

<li>Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).  </li>

<li>Report and follow up on equipment faults with technical teams.  </li>

</ul>

5. Intelligence & Reporting

<ul>

<li>Track regional and global threats; share intelligence updates with stakeholders.  </li>

<li>Generate reports on incidents, trends, and SLA compliance.  </li>

<li>Provide video retrievals, badge audits, and analytical support for investigations.  </li>

</ul>

6. Communication & Coordination

<ul>

<li>Handle emergency and non-emergency calls professionally.  </li>

<li>Liaise with global security teams, C-suite executives, and law enforcement as required.  </li>

</ul>

<hr>

<h3>Candidate Profile</h3>

Education

<ul>

<li>Graduate in Security Management, Information Technology, Criminology, or a related field.  </li>

<li>Certifications such as CPP, PSP, APP (ASIS) are advantageous.  </li>

</ul>

Experience

<ul>

<li>Minimum 1 year in GSOC/Command Centre operations.  </li>

<li>2+ years in monitoring-based operations or customer service.  </li>

<li>Prior work with multinational clients preferred.  </li>

</ul>

Technical Skills

<ul>

<li>Hands-on experience with:

<ul>

<li>Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.  </li>

<li>Security equipment: CCTV, access control, alarms, FACP panels.  </li>

</ul>

</li>

<li>Ability to analyze data and prepare incident/intelligence reports.  </li>

</ul>

Language Skills

<ul>

<li>Fluent spoken and written English (mandatory, non-negotiable).  </li>

<li>Knowledge of Hindi desirable.  </li>

<li>Local language (mother tongue of location) mandatory.  </li>

</ul>

Behavioral Competencies

<ul>

<li>Strong situational awareness and multitasking.  </li>

<li>Calm decision-making under stress.  </li>

<li>Ethical, professional, and disciplined.  </li>

<li>Team-oriented with high emotional intelligence.  </li>

</ul>

<hr>

<h3>Work Environment</h3>

<ul>

<li>Shift Pattern: Rotational (24/7, including weekends and holidays).  </li>

<li>Team Setup: Each shift staffed with 2–3 GSOC Operators and one Supervisor.  </li>

<li>Transport: Company-provided pickup/drop during night shifts.  </li>

</ul>

<hr>

<h3>Compensation & Benefits</h3>

<ul>

<li>Salary: Negotiable (depending on the performance during the interview).  </li>

<li>Benefits: Provident Fund, Gratuity, Medical Insurance (employee + dependents), Leave encashment, Performance-linked bonuses, Transport (as per shift).  </li>

</ul>

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<h3>Career Progression</h3>

GSOC Operator → GSOC Analyst → GSOC Supervisor → GSOC Manager

<hr>

<h3>Application Process</h3>

Submit your CV with the following details: Date of Birth, Height, Weight. Also send your latest last 3 months’ salary slips (if available)

Contact Person: Abhay Mulik Email: Abhay.mulik@in.g4s.com WhatsApp: +91 9113627282 Mobile: +91 9972877452

About G4S

G4S is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenues at approximately $20 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. For more information on G4S, visit www.g4s.com.

Industry

Security & Investigations

Company Size

10,000+ employees

Headquarters

London, GB

Year Founded

Unknown

Website

g4s.com

Social Media

Global Security Operations Center

Job Description

About G4S