Job Description

An Amazing Career Opportunity for a Global Sales Operations Representative !!

Location: Palm Beach Gardens, FL or Austin, TX

Job ID: 46452

The Global Sales Operations Representative will be responsible for the processes and tools that enable our global business area to serve our customers, reports and leads.

Our Global Sales Operations team works collaboratively and across functions, including Sales, Technical Services, Customer Service, Finance, Marketing Communications, Product Marketing, e-business, IT and Executive Management to identify the business needs and ensure we can process our customers’ orders timely and efficiently.

A successful candidate has a passion for operational excellence and supporting sales growth, and possesses rigorous analytical skills, strong organizational and reporting skills, exceptional attention to detail and strong experience in how to make our sales tools more powerful, user friendly and effective for our sales teams.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

As our Global Sales Operations Representative, you’ll support HID’s success by:

• Supporting our sales team with any operational topic, ensuring all orders are processed appropriately and timely.
• Reviewing and providing sales performance KPIs, dashboards, and analysis, identifying opportunities to improve sales performance.
• Aligning with Sales Leaders on weekly, monthly, quarterly, and yearly reports covering sales revenue, forecast, backlog, and other key business‑relevant data.

• Leading and/or participating in meetings with cross‑functional teams to efficiently review, plan, and ensure timely shipment of sales orders, while working with key stakeholders to maintain compliant and complete business processes.
• Prioritizing and managing multiple tasks and projects simultaneously to ensure all activities align with customer expectations and drive business performance.
• Managing incoming emails to the group inbox effectively and processing them in a timely, accurate manner.

• Acting as a bridge between marketing, product, and sales teams to maintain strong cross‑functional alignment.
• Analyzing sales metrics (KPIs), generating reports, and creating accurate revenue forecasts to guide leadership decision‑making.
• Developing standardized, scalable sales processes and best practices across global regions.
• Training sales staff on tools, onboarding new hires, and reducing administrative tasks to maximize time spent selling.
• Ensuring regional sales methodologies remain consistent with global strategies and that CRM data is properly standardized.

Your Experience and Background include:

• Bachelor’s degree or at least 4+ years of Sales Operations experience
• 2+ years business experience with progressive responsibilities supporting sales growth
• Proficient in reading and creating work instructions.
• Strong teamwork orientation; works well with cross-functional departments and ability to build and maintain strong relationships; willingness to help larger team meet goals and responsibilities.
• Ability to establish priorities and follow through on projects, paying close attention to detail and deadlines with minimal supervision.
• Ability to interact effectively with all levels within the organization, including Executive, management and individual contributors.
• Must possess excellent organization and time management skills.
• Must possess excellent verbal and written communication, positive attitude and accountability.
• Customer orientated, flexible, with the ability to take initiatives proactively.
• Data management, report building and advanced Excel skills (such as formulas, pivot tables, VLOOKUP, etc)
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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