About Us
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.
At Dyson, we sell by demonstrating. Through our growing network of Dyson Stores and retail spaces, we explain how our technology works and why it is better. Our Product Management team bridges the gap between market retail, Global Retail and Retail IT, contributing to the delivery of Retail and IT initiatives while shaping the long‑term Dyson Retail strategy.
We prioritise our campus culture and do not offer a regular hybrid working setup, maintaining Dyson's spirit of collaboration, creativity and inventiveness in our dynamic workspaces.
About the Role
As our Global Retail Product Owner, you will play a pivotal role in shaping the next phase of Dyson's retail evolution. Your primary focus will be to design, build, and optimise omnichannel user journeys and clienteling experiences that connect our retail stores, digital platforms, and CRM ecosystem. You will be building many of these capabilities from the ground up and defining new ways for Dyson to engage customers and empower retail teams.
Main responsibilities include but not limited to:-
Partner with market teams globally to conduct journey analysis, synthesise insights from data, and inform product decisions
Prepare clear product updates and partner closely with Retail IT
Define, refine, and prioritise requirements for future enhancements that unlock new omnichannel capabilities
Contribute to building Dyson's clienteling foundations
Cultivate strong business partnerships with key stakeholders across market retail teams globally and Retail IT
Champion customer‑centric thinking and proactively identify opportunities to elevate Dyson’s retail experience
Shaping how customers discover, engage, and stay connected with Dyson
Ensure the solutions are embraced by retail teams and translate into exceptional customer experiences across all touchpoints
About You
To be successful in this position you will possess a strong interest in retail frontline realities with the ability to design solutions that meet the needs of retail teams. You will be highly organised, delivery focused and comfortable taking initiative in fast moving environments and have the ability to collaborate effectively with stakeholders at all levels.
Previous skills & experience:-
Degree in a Business discipline preferred but not essential
Proficiency in Jira and Confluence for backlog management and cross‑functional collaboration
Excellent verbal and written communication skills, able to engage diverse audiences and articulate complex concepts simply
Demonstrated experience managing product workstreams from discovery through delivery, ideally involving cross‑channel or customer‑journey initiatives
Good understanding of the retail industry, customer experience and omnichannel behaviours (knowledge of CRM, digital or clienteling considered a plus)
Experience working in agile delivery teams with a strong understanding of product‑centric ways of working
#LI-VG1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
