Job Description

About FLSmidth

At FLSmidth, we enable our customers in the mining industry to improve performance, lower operating costs, and reduce environmental impact. Through our cutting-edge technology and service solutions, we are committed to delivering sustainable productivity. With a global presence and a legacy of over 140 years, we lead the way in innovation, engineering excellence, and customer service.

Role Purpose

As Global Repair Service Manager, you will be accountable for driving the repair business across our global network of service centres for the assigned product lines. This includes full shadow P&L ownership of repair operations globally, execution of growth strategies, and ensuring standardization, pricing integrity, and alignment with our go-to-market approach. You will work closely with regional teams and business lines to develop, grow, and transform the repair offering into a scalable, customer-focused, and value-adding solution.

This role is pivotal to FLSmidth aftermarket strategy and a key contributor to transforming our repair services from transactional support to long-term customer partnerships.

Key Responsibilities

🔧 Business Ownership & Growth

• Global ownership of the service centre repair portfolio for designated equipment/product lines.
• Develop and execute a global strategy to scale the repair business, including identifying high-potential markets and segments.
• Define and implement go-to-market strategies with local and regional teams.
• Lead business model transformation towards more predictive and partnership-based service offerings.
• Drive market penetration efforts, jointly with regional sales teams, with targeted campaigns and account strategies.

Operational Excellence

• Set and ensure global standards across repair processes and tools (methods, timelines, quality).
• Standardize pricing, procedures, and proposal templates in collaboration with product and service lines.
• Provide technical consulting on complex repair projects to support service execution teams.
• Lead global demand planning efforts in cooperation with Global Service Line Managers (GSLMs).

Cross-functional & Strategic Alignment

• Interface with engineering teams (SBL, PBL, PCV) to ensure design-to-service alignment.
• Collaborate with commercial and technical leaders to refine repair offerings and pricing models.
• Assess and implement global and local partnership models to enhance service center capabilities and capacity.

Customer & Market Engagement

• Engage directly with key accounts to understand their service requirements and position repair solutions.
• Support the commercial teams in positioning repair services as a core value proposition in long-term contracts.
• Analyse market trends, competitor repair strategies, and customer feedback to continuously improve the offering.

Key Requirements

Education & Experience

• Bachelor’s degree in engineering or business (or equivalent technical-commercial background).
• 10+ years’ experience in the service business, preferably within industrial or mining repair environments.
• Demonstrated understanding of service centre capabilities and repair operations.
• Deep knowledge of Smith's systems, equipment, and global service footprint is a strong advantage.
• Proficiency in English; additional language skills are a significant advantage
• Willingness and ability to travel internationally as required (approximately 30-40%).

Business & Technical Acumen

• Experience operating in a global matrix organization.
• Strong commercial and technical understanding of aftermarket service delivery.
• Solid understanding of pricing strategy, P&L management, and global operations.

Key Competencies & Behavioral Skills

• Business Insight: Deep understanding of market dynamics, client expectations, and industry drivers in mining services.
• Strategic Thinking: Ability to design and implement scalable business models and partnership structures.
• Decision-Making: Strong judgment in balancing customer needs with commercial goals.
• Customer-Centricity: Focused on creating long-term value for clients through proactive engagement.
• Innovative Thinking: Open to reimagining traditional service models to create competitive advantage.
• Communication: Clear, persuasive communicator across cultural and functional lines.
• Global Mindset: Comfortable managing across regions, cultures, and time zones.
• Motivational Leadership: Inspires cross-functional teams through influence rather than authority.
• Diversity Advocate: Committed to fostering inclusive teams and diverse talent pipelines.

Why Join Us?

In this role, you’ll have the opportunity to shape and scale a global business line that directly contributes to Smith's future growth. You'll work with passionate experts across continents, with the autonomy to lead, innovate, and deliver measurable results. As we progress on our sustainability and digitalization journey, your work will be key to bringing smarter, greener, and more efficient solutions to our customers.

What We Offer:

• Competitive remuneration package on offer.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Since 1882, FLSmidth has operated successfully within a global environment.
• Development and training within a respected global OEM company.
• Involvement with community and charity initiatives.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.