Job Description

Global Production Controller

Location: Washington, DC

TS/SCI REQUIRED/Current CI Poly

Responsibilities:

• Receive customer maintenance requests through CMMS, email, telephone, or other methods and accurately enter requests into the CMMS
• Review maintenance requests to ensure all required information is complete and accurate
• Obtain missing information from requestors, facilitators, facility managers, or building managers as needed
• Coordinate with facility managers to receive and input projects into the CMMS
• Forward and assign maintenance requests to the appropriate personnel, agencies, contractors, or teams based on established processes
• Obtain government direction for requests without predetermined execution methods
• Track work executed by other contracts or agencies and provide weekly status updates until completion
• Generate weekly status reports including open requests, closed requests, and custom reporting metrics
• Assist facility managers, building managers, and other stakeholders with updating project and work request statuses
• Coordinate with facility branches globally to support reporting, dashboards, and tracking of service requests and projects
• Ensure project documentation is complete, accurate, and properly uploaded into tracking systems

Qualifications:

• Active TS/SCI clearance with CI Polygraph
• Associate’s degree in Business Management, Engineering, Construction Management, or related field; or certification in Construction Management or similar discipline
• Minimum 7 years of relevant experience
• Ability to work independently and collaboratively within teams
• Proficiency with Microsoft Office applications and similar software tools
• Strong time management and organizational skills
• Excellent written and verbal communication skills
• Strong customer service and stakeholder engagement skills

Desired:

• Experience with Service Central, MAXIMO, Infralink, Archibus, or similar CMMS platforms