Job Description

The high-performing Global Monetization Strategy & Operations organization provides business critical insights using data analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

The System Strategy & Operations team under Global Monetization Strategy & Operations is responsible for standardizing processes, driving product adoption, user satisfaction and loyalty of our transaction platform, building relationships with regional cross-functional teams, managing market voice, and influencing the Product team with market feedback & insights.

The System Strategy & Operations team is seeking a Global Product Operations Manager to join us.

The role will focus on client incentive systems and processes. You will work with the product team, sales and clients, finance team and other cross-functional teams to develop and activate the client incentive system

The ideal candidate must demonstrate strong global business acumen, a passion & vision for transaction systems, strong digital advertising and product positioning skillsets, exhibit excellent problem solving & analytical mindset and communication skills, be able to thrive in an ambiguous environment and have strong leadership to drive impact across cross functional teams for the business.

Responsibilities

- Product operations owner of client incentive system; settlement/payout process owner;

- Ensure the accuracy of incentive calculation results;

- Work with Latin American regional policy makers to translate client incentive policies or business needs into system requirements; identify system incentive auto-calculation gaps and create product requirements for system improvements;

- Drive system calculation library adoption within policy makers, sales and clients

- Standardize client incentive settlement/payout process and execute the process to ensure timely and accurate incentive settlement

- Be the power users of client incentive systems and drive system adoption among key users, including sales, clients and finance via sales enablement, marketing content production, training development etc.

- Address both internal and external escalated system queries and explain calculation details to both internal sales and external clients

- Build client incentive dashboard to meet regional needs and promote the dashboard to target users

- GTM client-facing tools with external clients by cooperating with internal sales represenatives