The Senior Logistics Operations Manager / Global Process Owner (GPO) Warehousing supports the Senior Director of Distribution and collaborates closely with regional and local logistics teams to drive best practices across all Sonova's SAP Distribution Centers and locations. This role leads global warehousing processes, standard operating procedures, and system improvements to ensure operational excellence, compliance, and consistency across Sonova’s global logistics network.
Act as the Global Process Owner for Warehousing, driving global warehouse processes and SOPs in collaboration with regional and local teams
Develop, update, and maintain global SOPs and work instructions within Sonova’s quality system (eQMS)
Oversee change requests, testing, and approval processes to ensure accuracy and efficiency
Partner with global logistics teams to share best practices and continuously improve operations
Support ERP rollout projects, including user training, process testing, and change management
Manage risk, identify business issues, and collaborate with technical and functional teams to resolve them
Support daily logistics operations with a focus on outbound delivery coordination, capacity planning, and SAP calendar management
Monitor and improve SAP routing times and shipping condition accuracy to optimize delivery performance
Commercial or logistics-related education required; Bachelor’s or Master’s in Logistics or Supply Chain Management preferred
Minimum of 5 years’ experience in warehouse management or logistics functions
Strong knowledge of SAP logistics modules (EWM, TM, GTS) and Microsoft Office
Project management experience, ideally in international or warehouse process design contexts
Excellent communication and interpersonal skills
High attention to detail and ability to prioritize in fast-paced environments
Proven ability to develop processes, SOPs, and work instructions
Fluent written and verbal English; German and/or French a plus
What We Offer
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.
We offer a wide range of opportunities for both your professional and personal development.
We are looking forward to receiving your application via our online job application platform
For this position only direct applications will be considered. #LI-NB1
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
