Job Description

16/04/2026

People, Culture & Communications

DNK-Randers, Danish Crown Vej, DNK-København, POL-Kraków

Global Process Owner, Service Management

Danish Crown is reshaping its global People & Culture setup to create a unified, future‑ready organization. Join us as and play a key role in strengthening service, boosting performance, and driving smarter, standardized ways of working across the value chain, the people life cycle.

Area of Responsibility
As Global Process Owner at Danish Crown you will be part of the global People & Culture organization, responsible for defining, building and driving the global Service Management process across all populations and geographies.

Your initial and primary focus will be to drive the implementation of a new Enterprise Service Management Solution from the P&C perspective. In doing so, you will secure consolidation of highly fragmented Service Management processes into one global way of working that will enable a scalable solution to cover P&C services across the global organisation. Additionally, it will be key to ensure cross functional process alignment to guarantee solid employee experience on other P&C processes.

You will be part of a team of Global Process Owners where you will collaborate closely with colleagues in local countries, IT, P&C Shared Services as well as the global Solution Adoption team.

More specifically, you will:

• Serve as the global owner for HR Service Management processes, ensuring cross functional process alignment as well as consolidation of case management, knowledge management, employee inquiries and service portfolio across global P&C organization.
• Establish and lead the community for governance of the P&C service management concept.
• Lead global improvement initiatives that enhance HR service efficiency and employee satisfaction.
• Based on best-practice HR service management standards, you will partner with HR IT teams (e.g. on ServiceNow and SAP SuccessFactors) to ensure processes are optimized within digital tools.
• Define global requirements for case routing, workflow configuration, and knowledge article lifecycle management.
• Support user acceptance testing and change impact assessments for technology releases.
• Define and maintain global KPIs, SLAs, and operational dashboards for HR Service Management.
• Monitor service performance, identifying trends and improvement opportunities.
• Prepare reports and insights for leadership, recommending strategic actions.
• Ensure maintenance and regular updates of global process documentation, including process maps and work instructions.
• Ensure development of training materials, process guides, and communication plans for new processes or changes.

Who Are You?
You have a proven track record of working with Service Management processes and concepts, preferably within HR and ServiceNow or similar.

Communication and stakeholder engagement come naturally to you and with a strong change management approach and Agile mindset, you can:

• Standardize highly fragmented service management processes based on thorough analysis and planning
• Design and implement the future Service delivery model for P&C Danish Crown.
• Present key value drivers for business cases and optimizations based on the main findings from stakeholders.
• Define and implement global process standards, policies, and KPIs to ensure consistency across all regions.
• Collaborate with local HR functions, Shared Service Center, and the wider HR and IT community to align processes with business needs.
• Identify opportunities for simplification, automation, and standardization using Lean, Six Sigma, or similar methodologies.

You Have:

• Excellent stakeholder management skills combined with the ability to drive for standardizations in a complex setting
• An analytical, creative and solution-oriented mindset, with strong attention to detail and openness to innovation
• Deep knowledge of Service Management process optimization, preferably within an HR context
• Experience from managing and leading IT and change/improvement projects
• Flair for logical thinking and finding synergies across processes

The position can be operated by our Headquarters in Randers or our local offices in Copenhagen or Krakow, Poland. Attendance in local factories etc. is expected.

Why join us?
Danish Crown isn't just a big player in the food industry; we are also a workplace with top-notch facilities in our new headquarters that provides an inspiring environment for collaboration and creativity. From our professional kitchen facilities to our gym, padel courts, and outstanding canteen, it's a place where you'll flourish professionally and personally. We are ambitious and have plenty of tasks ahead of us, but that doesn't stop us from having a continuous focus on employee well-being.

We offer good employee conditions with attractive compensation and benefit package, pension and health insurance etc.

So, if you’re ready to embrace new challenges, inspire change, and make an impact, this is the role for you.

Appetite for more?
To learn more, please contact Mette Nielsen, Director, People Services & Solutions within Group People & Culture, mobile +45 30 34 69 89.

We review applications on an ongoing basis and will close the search once the right candidate has been identified.

We look forward to hearing from you!

We encourage all qualified candidates — regardless of gender identity, age, ethnicity, disability, religion, sexual orientation or background — to apply. What matters is your talent, leadership, and ability to drive impact.