Job Description
The GPO (Global Process Owner) HR Operations plays a key role in enabling the performance of Global Shared Services (GSS) services and related processes within thecore HR Operations domain, as well as achieving key annual objectives. The GPO HR Operations will operate globally across technologies, ensuring global standards through effective process improvement, digitalization, proper governance, and controls. The role is accountable for driving operational excellence across HR Operations processes while ensuring services deliver consistent value and experience for customers.
They will develop and manage processes to meet GSS strategy expectations in the following areas: Customer Value and Customer Experience, Efficiency and Productivity, Quality and Compliance. This role will report directly to GSS HR Stream Director.
Key Responsibilities:
- Proactively monitoring, evaluating and escalating services and process performance within HR Operations domain, to enhance quality and efficiency of the process in line with the indicators (KPIs) to assess process effectiveness.
- Leading process and technology transformation within HR Operations domain, developing relevant business cases and managing related projects to improve service delivery, scalability and operational effectiveness.
- Designing people, process, control and technology standards and suitable solutions for HR Operations end-to-end process.
- Acting as the main point of contact between GSS and Group, ensuring that DNV processes are implemented in accordance with DNV strategy.
- Establishing and maintaining appropriate process governance, controls, and documentation for HR Operations, ensuring quality and business continuity.
- Maintaining Service Level Agreement discussions and documentation on an ongoing basis and in line with the annual process.
- Identifying, prioritizing and coordinating continuous improvement initiatives within HR Operations domain, in alignment/ collaboration with Quality, Service Performance Reporting and Digitalization & Development.
- Developing and facilitating implementation of standards in HR Operations domain that support compliance and business needs.
- Leading a small team of Global Process Experts.
What we offer
- Flexible work arrangements that help employees maintain a healthy balance between professional and personal life while staying productive.
- Paid leave including annual, sick, compassionate, public holidays, marriage, maternity, and paternity leave.
- Health and wellness benefits with medical insurance and annual health check-ups.
- Financial security through pension plans and insurance coverage (life, accident, and travel).
- Learning and development via training programs, sponsorships, and on-the-job learning.
Benefits may vary depending on role, employment type, tenure, location or grade level.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Competency Requirements:
- Process Knowledge and Standardization: Deep understanding of HR Operations processes and standards, including upstream and downstream dependencies. This includes driving global standardized process design and implementation, balancing business requirements, efficiency and customer needs.
- System and Domain Knowledge: Proficiency in analytics, reporting, and using tools and systems like Oracle HCM or Power BI and other relevant to monitor compliance metrics and identify improvement areas.
- Governance: Establishing and maintaining process governance and controls, striving to achieve high quality processes, play an enabling role and be responsible for overall design and governance.
- Change Management and Leadership: Proven capability to lead transformation projects, implement new tools or processes, and drive cultural adoption across global teams.
- Stakeholder Collaboration and Communication: Strong ability to collaborate with suppliers, internal teams, and global stakeholders to streamline Compliance workflows.
- Strategic Thinking: Ability to align HR Operations processes with organizational strategic goals while driving continuous improvement and long-term value creation.
Qualifications & Experience:
- Relevant experience within a similar role or operational role required, with knowledge from HR Operations domain.
- Experience in managing teams is preferred.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.
About GSS
As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.
