The Global Process Owner (GPO)is accountable for the design, standardization, governance, and integrity ofa criticalcross-functionalbusinessprocessacross QTS. This roledefinesthescope of theend-to-end processand ensures it isexecutedeffectively,consistently, and withappropriate controlsacrossthe global enterprise.It is accountable for tracking the business value realization ofimprovements to theend-to-endprocess.

The GPOoperateswithin the enterprise GPO operating model, partnering closely with thefunctional leaderswhoown the management systems, executive cadences, and outcomesof the underlying workand the GPO Leader (who governsenterprise‑wideprocess standards and consistency).This role ensures the processdesign,data, controls, and standardsenable business outcomes,aredecision‑gradeand scalable.

What You Will Do(Job Responsibilities)

Process Ownership & Governance

Ownend‑to‑endaccountability fora specificprocess domainanditsdesign, including process boundaries, decision points, controls, and escalation paths acrossall processes and subprocesses

• Define andmaintaintheend-to-endglobalprocessdesign,scopeandtaxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.Partner with business stakeholders to ensure business process designs effectively meet businessobjectives

• Enforce process governance including stage gates, reconciliations, approval frameworks, and exception handling.Establish and lead process council reviews toevaluate process performance,communicateprocess health and ensureprocess roadmaps are aligned with executive stakeholder expectations.

• Manage intake, prioritization,sequencingand approvalofunderlyingprocess changes, assessing enterprise impacts, risk, and control implications.

• Ensure governancefor the end-to-end processaligns with enterprise initiative and process governance frameworks.

Standards, Controls & Data Integrity

• Develop andmaintainstandardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.

• Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholdsin coordination with QTS data owners.

• Hold sign-off authority on system changes thatimpacttheend-to-endprocess.Partner with systems and data teams to translate process standards into system requirements and embedded controls.Influence technology roadmapsto supportbusiness process designand support IT teams in technical delivery of any changesto theend-to-end process

• Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.

Performance Monitoring & Continuous Improvement

• Define,maintainand reportprocess KPIs focused onend-to-end process cycle timesandprocesseffectiveness, quality andcompliance.Clearly link process KPIs tooverallQTSenterpriseobjectives

• Use analytics and process insights toidentifybottlenecks, control gaps, and improvement opportunities.Identify and remediate root causes affecting process health using data-driven decision making.

• Drive prioritized process improvements that strengthencycle time, quality, employeeexperienceand profitabilityEstablish a mechanism for capturing and reporting value realization of process improvements.

Enablement & Adoption

• Supportadoptionofprocessstandards through training guidance, communications, readiness criteria, and compliance reinforcement.

• Coordinate rollout of process changes withkey functional stakeholdersand enterprise change partners.

• Reinforce disciplined planning behaviors and adherence to enterprise standards.

Scope and Impact

• Enterprise‑wideownershipand decision rightsforend-to-endprocessdesigns,standards, KPIsand controls

• Regular interaction with senior functional leaders; drivesprocesscouncilforumsand escalations

• Direct influence onprocess executionconsistency, data integrity, and quality

• Measures thebusiness value of process improvements anddemonstratesclear linkage to overall QTSbusiness objectives

Initial FocusArea:Equipment Lifecycle

• The Equipment Lifecycle Global Process Owner is accountable for the end-to-end process governing the planning, acquisition, deployment, operation, maintenance, and retirement of capital and long-lead data center equipmentThis role’s scope includes:

• Planning and forecasting

• Sourcing and contracting

• Receiving and staging

• Deployment (build, installation, commissioning)

• Operation and maintenance

• Retirement and disposal

• Governance of process handoffs, decision points, controls, roles and accountabilities across Supply Chain, Procurement, Development, Operations, Technology,Financeand other stakeholder groups

• Ownership of process requirements related to master data, process controls, metrics,reportingand system integrationssupporting the equipment lifecycle process

What You Will Need to BeSuccessful(Required Qualifications, Education,Experience, Certifications)

• Bachelor’s degree or equivalent experience

• 7-10+years ofexperience inS&OP, supply chain, finance, operations, or enterprise planning, including experience leadingcross‑functionalplanning processes in complex organizations

• 5+ years in a process ownership, business transformation, or planning leadership role withdemonstratedaccountability for governance, standardization, controls, and KPI management

• Demonstrated successestablishinggovernance, standards, controls, and KPIs in complex environments

• Strong influence skills in matrixed organizations without direct authority

• Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, anddecision‑gradereporting

• Experience supporting enterprise transformation, process redesign, ERP enablement, or planning system implementations

• Ability to present findingsand recommendations to executive stakeholder audiences

• Familiarity with AI tools such as Microsoft CoPilot

Nice to Have:(Preferred Qualifications, Education, Experience, Certifications)

• Lean Six Sigma Black Belt or Green Belt from an accredited organization

• Working knowledge of business intelligence and process mining tools (Tableau,Celonis, etc.)

• Experience running Kaizen/rapid improvement workshops