Job Description

In this role, you will shape and improve our global customer journey by designing, standardising, and continuously improving end-to-end Commercial processes. You will act as a global subject matter expert, ensuring consistency, efficiency, and customer-centricity across all regions while supporting the implementation of the global S/4HANA template for the Commercial domain.

A job that matters: your tasks

• Develop and detail standardised processes and procedures for your assigned business process.
• Analyse current processes and identify opportunities to improve efficiency, quality, harmonisation, standardisation, and cost effectiveness.
• Collaborate with process-level stakeholders and functional teams to refine current processes, introduce improvements, or design new process solutions.
• Act as the first point of contact for business change requests from the key user community, preparing decision templates and executing approved changes.
• Identify process pain points, prioritise improvement demands, and ensure adherence to business process architecture guardrails.
• Maintain pragmatic process maps and process documentation, providing leadership and organising training content for process owners, managers, key users, and end users.
• Coordinate and execute testing of updates or improvements, and monitor process maturity levels.

An experience that matters: your skills

Language Skills:

• Fluent English in written and spoken communication

Experience & Skills:

• Bachelor’s degree in Business or Business Process Management
• 5+ years of experience in the corresponding business domain
• 3+ years of experience in business process modelling, process optimisation, and process design
• 3+ years of experience working with SAP (ECC or S/4HANA) and Salesforce
• Experience with continuous improvement methodologies (e.g., Six Sigma or similar; Black Belt)
• Strong stakeholder management and communication skills in a collaborative, fast-moving environment
• Expert knowledge of business processes and requirement engineering
• Experience with end-to-end operational flows (e.g., manufacturing or order fulfilment) is considered an advantage.

A workplace that matters: our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)
• 102.26 EUR Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development