As a global building materials manufacturer with 43,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future
Knauf Digital GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.
Is respectful and appreciative interaction within the team a given for you?
Do you always put the customer at the center of your actions?
Do you consider the future and upcoming generations in your actions?
Do you strive for personal and professional growth?
Own and evolve global service processes and data across Salesforce Service Cloud, Genesys and SAP
Set and steer the end to end roadmap aligned with our contact to closure transformation program
Translate customer and service representative needs into a prioritized backlog and lead cross functional delivery across release cycles
Establish data governance (models, standards, ownership, quality) and ensure compliant, trusted data
Orchestrate integrations and performance management (KPIs, dashboards) to create a single source of truth and drive continuous improvement
A strategic, hands on operator who balances big picture thinking with meticulous execution
Experienced in the Salesforce ecosystem (especially Service Cloud) and modern service workplace design
Skilled in contact centre and service operations, with practical experience integrating Genesys and SAP
You are data savvy, with knowledge in data modelling, master data management, data quality and analytics, and familiarity with data protection and privacy standards is an advantage
Thriving in collaborative settings, you work closely with Business and IT colleagues and stakeholders to reach shared objectives
We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:
Security Permanent employment contract in a stable, successful family-owned company.
Flexibility 30 days of vacation, special leave for certain occasions, a broad time window for flexible working and weekly home office days.
Fitness and health Offers of active health promotion, company doctor, occupational health and safety, etc.
Welcome approach Individual onboarding days, company and team events.
Career and professional development Individual support and promotion for part-time studies, further education and training.
Benefits and vouchers Discounts on well-known brands and reduced-price employee purchases.
E-Bike leasing Using tax advantages while promoting your own health.
Relocation support Assistance with international relocation
Knauf Digital GmbH is the innovation hub of the Knauf Group and is shaping the future of construction through digital solutions. With creative software developments and smart services, we optimize construction processes and create added value for our customers.
The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.
Share our values and become part of the team to shape the future of Knauf together.
The Knauf Group today is one of the leading companies in the building materials industry: 300 plants, 41,500 employees, and annual sales of 15,4 billion Euro. The basis for the success of the family-run Company founded in 1932 are our values of Menschlichkeit, Partnership, Commitment, and Entrepreneurship. Knauf sets the benchmark for gypsum-based products and systems, for energy-efficient insulation materials as well as for market development and customer orientation.
Build on Us
As a subsidiary, Knauf Digital GmbH has the mandate to drive commercial excellence through digitalization for all companies of the Knauf Group globally. Our mission is to rethink what it means to provide value to our customers and thereby drive growth for our businesses around the world. We focus on reinventing marketing, sales and service processes and integrate these processes with custom-made software and digital interaction solutions that we build for our customers along the entire construction value chain. We aim to delight Knauf's global customer base with services and technologies they did not even think about.
We are growing our Munich and Iphofen based team by hiring true professionals in commercial excellence and digitalization.
