We’re here to help make tech reliable, affordable, and better than new We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.
Are you ready to join us?
Define, build and industrialise global personnel administration for Back Market — including the decision of what should be run in-house and what should not — while keeping the existing service running throughout the transformation.
BUILD
Diagnostic and upstream project work
Own the personnel administration workstream of the audit end-to-end: complete the diagnostic across all geographies and convert findings into a build roadmap.
Establish the baseline: as-is process map per country, volumes, cycle times, FTE load, cost, incidents. No sourcing decision and no automation case can be made without it.
Define the target perimeter and negotiate the handover of activities currently held by People Partners, HRIS, Finance, Legal and local contacts. Set the RACI.
Support the Phase 2 technical deep dive on the admin scope.
Sourcing strategy — in-house or not
Lead the make-or-buy analysis for personnel administration, activity by activity and country by country: global in-house, local in-house, outsourced, or EOR.
Build the decision framework: cost model, service model, risk and compliance criteria, scalability, dependency and reversibility.
Present the recommendation and business case to the HR Ops & HR Tech Director and the People Leadership Team; secure the arbitration.
Execute the outcome: RFP, provider selection, transition, exit from the provider currently underperforming (co-led with the Director).
Standards, industrialisation and automation
Build the global document standard set: contract templates, amendments, letters, certificates, forms — one master per document type, local variants by exception only, versioned, legally validated, owned.
Industrialise the processes: one process per activity across all geos, documented, with defined controls and defined cut-offs. Country variation must be justified, not inherited.
Automate with HR Tech: Workday as system of record, document generation from templates, e-signature, self-service, workflow — and the removal of manual re-entry, shadow trackers and email-driven steps.
Set the service standards that come with an industrialised function: SLAs, ticketing, knowledge base, escalation — and report on them.
RUN
Until the target model is live, the role carries the existing administrative load across all geographies with the support of one apprentice
Employment contracts and amendments.
Onboarding and offboarding, end-to-end.
Employee files, GDPR compliance and archiving.
Leave and absence management.
Campus population: internships and apprenticeships.
Occupational health obligations where applicable.
Visas and international mobility management
Administrative inputs to payroll, and day-to-day management of the providers in scope.
The compliance and control framework on the perimeter; closure of the high-severity risks identified in the audit.
Indicative split at start: ~50% build / ~50% run, shifting toward build as standards and automation land. To be revisited quarterly.
Who we're looking for
- Solid personnel administration or HR Ops background on a multi-country scope
- You have structured, not only operated built a process from scratch, standardised a document set, imposed a cut-off, written a RACI and made people respect it.
- Comfortable with numbers.
- Hands-on with an HRIS, ideally Workday: configuration logic, data quality, workflows, adoption.
- Compliance reflex GDPR, employee files, retention, statutory obligations
- English is the working language.
At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
Founded in 2014 by Thibaud Hug de Larauze, Quentin Le Brouster, and Vianney Vaute, Back Market is a global marketplace for premium refurbished electronics. We’re here to help make refurbished tech trustworthy, reliable, and affordable.
As a certified B-Corp, Back Market’s mission is to do more with what we already have. Because, well, what we already have is pretty great. That’s why all the tech you find on Back Market is better than new — because not only is it in perfect working condition, independent scientific research shows that refurbished electronics have a significantly smaller footprint on the environment than brand new. Every time someone chooses refurbished tech, we avoid additional environmental impact on the planet.
Of course, it’s not just about the tech sold by sellers on our marketplace, it’s also about how we run our business — we hold ourselves to high standards when it comes to our own sustainability practices, too. We work across the refurbishment industry to develop new technologies, support environmental initiatives related to electronic waste (e-waste), and work with local governments across the globe to pass legislation that supports sustainability and the Right to Repair in the tech industry.
We know we’re not alone in our vision for a world where tech respects the planet. With 884M€ raised to date and over 10 million customers around the world, we’re well on our way to the joyful revolution of Tech Reborn.
Are you ready to join us?
—
Learn about the environmental impact of refurbished tech: https://www.backmarket.com/en-us/c/news/impact-of-refurbished-on-environment
