Job Description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We're looking for a strategic leader to join Rippling's Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling's broader suite of products.

As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise outside of the US. This role, Global Payroll Operations Supervisor (EMEA), is a critical leadership hire to scale our payroll operations across our growing list of EMEA countries.

This role will own all operational payroll work across EMEA countries (responsible for executing on-time, compliant payroll) and the launch for both new countries and new product lines. Additionally, this role will focus on scaling a high-performance team, ensuring both professional development of the team and zero-defect operations. This is an exciting role that requires significant cross-departmental engagement with a major impact on the product, customer experience, and internal team.

Location: This role can be based in any country in Europe where Rippling has an Employer of Record presence, including Portugal, Greece, Italy, Poland, Romania, or Serbia. Remote-first, with regional travel as needed.

What you will do

• Drive key product and country launches across EMEA; ensure R&D has the correct set of requirements and Ops has the right resourcing and SOPs
• Motivate and lead a team of payroll operations specialists to execute on-time payroll and ensure that the team delivers services in line with business and customer expectations
• Hire and train new team members to support our market expansion and scaling operations across EMEA
• Drive your team performance to ensure we are executing and meeting performance KPIs
• Monitor and report on the team's progress to ensure requirements, KPIs and deadlines are met
• Facilitate training and development initiatives to build a skilled and high-performing team
• Develop best-in-class processes to scale day-to-day operations. Your goal is to create repeatable processes that eliminate room for manual error; these processes should be easy to learn, easy to expand to new use cases, and easy to measure
• Manage customer and employee inquiries via cases efficiently and effectively — ensuring SLAs, quality, and resolution standards are consistently met across the team
• Support your team in driving issue resolutions and by communicating with various government agencies, tax authorities, partners, and directly interfacing with our customers to resolve issues on their behalf
• Drive automated solutions that enable better efficiency and process improvement
• Work closely with Global Payroll Engineering and Product teams to ensure that:

• Natively built payroll software supports key payroll and tax compliance requirements across EMEA jurisdictions
• Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
• Internal tooling requirements are properly prioritized and implemented

What you will need

• Minimum of 7+ years in a global payroll processing role, and minimum of 3+ years managing payroll operations personnel
• Previous experience of managing teams (8+)
• Strong understanding of end-to-end payroll procedures and regulations (including taxes, social security registration & filings, and statutory reporting) in at least one EMEA country
• Previous experience handling in-house payroll processing and via partner payroll providers
• Excellent planning and organizational skills with the ability to juggle ad-hoc projects alongside day-to-day operations
• Strong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
• Working experience with payroll-related systems and software
• Strong English fluency and communication skills; proficiency in an additional major European language (e.g., French, Portuguese, German, Italian, Spanish, or Polish) is a strong plus