Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

LOB Description:

Results-driven Software Quality Assurance (SQA) Test Manager with 10+ years of experience in treasury, payments, transaction services, and enterprise application testing. Proven ability to lead and develop high-performing QA teams while delivering quality engineering solutions across multiple parallel initiatives in Agile environments. Demonstrated success managing onshore, offshore, and distributed testing teams, driving testing strategy, quality governance, resource planning, and stakeholder communication across complex programs. Strong expertise in requirements analysis, data mapping, data validation, automation, integration testing, and quality assurance practices with a focus on data integrity, risk mitigation, and continuous improvement. Experienced in performing system and data analysis aligned to business needs, including test planning, integration testing, automation strategy, and data quality validation. Skilled in establishing quality metrics, managing test execution across all test phases, coaching team members, and ensuring adherence to testing standards and best practices. Proven ability to collaborate with business stakeholders, development teams, product owners, and senior leadership to drive successful project outcomes while maintaining high quality standards.

LOB Responsibilities:

• Lead and manage QA engineers, automation engineers, and test analysts across multiple strategic initiatives.
• Define and execute enterprise test strategies covering functional, integration, system, regression, data validation, and automation testing.
• Drive test planning, estimation, resource allocation, and execution across Agile delivery teams.
• Establish and monitor quality KPIs, automation coverage metrics, defect trends, and release readiness indicators.
• Partner with Product Owners, Architects, Developers, Business Analysts, and Program Managers to ensure quality objectives are achieved.
• Mentor and develop team members through coaching, performance feedback, and career planning.
• Ensure compliance with organizational quality standards, regulatory requirements, and audit expectations.
• Champion automation-first and shift-left testing practices to improve efficiency and quality outcomes.
• Lead defect triage, risk assessment, issue resolution, and executive-level quality reporting.
• Drive continuous process improvement initiatives that increase testing effectiveness and reduce delivery risk

This job is responsible for testing and delivering complex software requirements to accomplish business outcomes, ensuring the testing strategy and processes are well-defined and continuously improved. Key responsibilities include establishing a test and automation strategy, creating common test frameworks, defining and managing test processes including test data generation, defect management and reporting. Job expectations include understanding and implementing internal/external mandate, ensuring compliance requirements are met on all levels of test environments, and manages traceability.

Responsibilities:

• Creates and optimizes test processes including defect management and reporting
• Creates and optimizes test automation frameworks and use of test automation tools
• Leads test planning for complex features that span across the platform or multiple teams
• Creates a test automation strategy across the application stack (UI, API, and Backend, etc.)
• Ensures alignment and sign off for test cases from business and other stakeholders
• Manages test execution and resolves, communicates or escalates any issues that may result in test plan variance
• Designs test data and ensure data compliance requirements are met on all levels of test environments

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
• Strong understanding of system design and microservices architecture.
• Knowledge of Test-Driven Development (TDD) and unit testing frameworks (Cucumber, JUnit, Litmus).
• Relevant IT experience in Agile environments, preferably within the banking, financial services, or payments domain.
• Strong experience in Java, web services, and SQL /PLSQL (Oracle).
• Strong knowledge of XML and JSON within API and microservices implementations at scale.
• Advanced SQL skills with the ability to write complex cross-system queries.
• Experience with UNIX, shell scripting, and regular expressions (RegEx).
• Strong experience (3+ years) in parsing and generating data/files, banking standards, XML, and XPath.
• Hands-on experience with tools such as Eclipse /NetBeans, Selenium, TestNG, Cucumber, Litmus, Bitbucket (or similar version control tools), and web services testing tools.
• Experience designing and implementing automation frameworks and integrating automated testing into CI/CD pipelines.
• Strong analytical, troubleshooting, debugging, defect triage, and root-cause analysis skills.
• Ability to learn quickly, adapt to changing priorities, and apply prior experience to new challenges.
• 5+ years of experience leading QA/Test Engineering teams in Agile and DevOps environments.
• Experience establishing and driving enterprise testing strategies, quality standards, governance processes, and testing best practices.
• Demonstrated ability to lead multiple concurrent projects while balancing delivery timelines, quality objectives, and resource allocation.
• Experience creating and presenting executive-level test status reports, quality metrics, risk assessments, and release readiness recommendations.
• Strong stakeholder management skills with the ability to influence and collaborate across business, product, development, architecture, and operations teams.
• Ability to identify program risks, develop mitigation strategies, and drive issue resolution through crossfunctional collaboration.
• Proven experience leading defect management and release-governance activities, including go/no-go recommendations.
• Strong communication, coaching, leadership, conflict resolution, and team-building skills.
• Experience fostering a culture of continuous improvement, innovation, automation, and quality engineering excellence

Desired Qualifications:

• Exposure to cloud technologies and containerization (AWS, Azure, OpenShift, Kubernetes, Docker).
• Experience with CI/CD tools such as Jenkins, GitHub Actions, Azure DevOps, or similar platforms.
• Experience implementing quality engineering transformation initiatives.
• Familiarity with performance, security, and resilience testing practices.
• SAFe, Agile, Scrum Master, ISTQB, or equivalent quality/testing certifications.
• Experience leading enterprise-scale digital transformation, cloud migration, or modernization programs
• Experience managing testing budgets, vendor resources, and offshore/onshore testing models.
• Proven experience managing test teams ranging from 5- 20+ engineers, including resource planning, workload management, performance management, mentoring, and career development.

Skills:

• Analytical Thinking
• Business Acumen
• Influence
• Technical Strategy Development
• Test Engineering
• Automation
• Collaboration
• Solution Delivery Process
• Solution Design
• Stakeholder Management
• Agile Practices
• Application Development
• Architecture
• DevOps Practices
• User Experience Design

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)Pay and benefits informationPay range$98,000.00 - $141,600.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.