Location: Manhattan, NY
Schedule: Full-Time, 40+ Hours per Week (Fixed Schedule; Includes Weekends)
Work Setting: On-Site (Security Operations Center Environment)
Compensation: $24 - $27 per hour (Based on Experience)
Reports To: Manager, Scheduling & Operations
The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS’ Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations.
This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.
This is an operational command-support role.
Assign daily and weekly shifts based on availability, qualifications, and operational needs
Maintain optimal staffing levels while managing overtime exposure
Communicate schedule updates clearly and promptly
Make real-time adjustments to staffing plans as conditions change
Track employee attendance and punctuality
Monitor shift check-ins and verify coverage status
Identify no-shows or late arrivals immediately
Coordinate rapid response coverage for call-outs
Verify visitor access requests in accordance with site protocols
Grant or deny entry authorization based on established procedures
Coordinate verification of mail and package inspections when required
Issue real-time operational updates to field teams and management
Maintain accurate logs of access decisions, attendance records, and escalations
Monitor internal systems to ensure continuous operational visibility
Serve as first point of contact for operational disruptions
Escalate issues to Company Management when appropriate
Document incidents and unusual occurrences accurately
Maintain calm, professional communication during time-sensitive situations
Maintain detailed scheduling and attendance records
Generate shift coverage reports
Track trends in absenteeism and coverage gaps
Support operational data tracking and improvement initiatives
3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles
Strong organizational and multitasking skills
Ability to make sound decisions under pressure
Excellent verbal and written communication skills
Strong attention to detail
Proficiency in Microsoft Office (Excel required)
Experience in private security, logistics, dispatch, or workforce management preferred
On-site role in Manhattan
40+ hour structured schedule
Includes weekend shifts
Fast-paced, real-time operational environment
Requires high responsiveness and decision-making ability
Minimal unfilled shifts
Rapid response to call-outs
Accurate and timely documentation
Professional escalation handling
Reduced operational disruptions
Strong collaboration with Field Management
Scheduling & Operations Specialist
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Senior Scheduling & Operations Specialist
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Manager, Scheduling & Operations
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Senior Manager
Clear advancement is based on performance, operational maturity, and leadership readiness.
Competitive compensation aligned with NYC market
Structured weekly schedule
Clear role boundaries
Defined growth pathway
Opportunity to work at the operational core of a growing security organization
At GLOBAL OPS, we specialize in creating and implementing tailored security solutions that cater to the unique needs of our diverse clientele. Our commitment extends to governmental, organizational, educational, corporate, and individual entities. Established in 2009 by former distinguished members of the Israeli Security Agency (Shin Bet), Israeli Ministry of Defense, and the Israeli Defense Forces, our leadership team, later joined by top U.S. military and security operatives, brings unparalleled operational knowledge and expertise to the security industry.
Physical Security Arm:
We provide comprehensive physical security solutions that seamlessly integrate with existing facilities, addressing both security concerns and budget constraints. Our approach ensures uninterrupted daily operations while maintaining the highest standards of safety.
Technology:
In project design, we leverage cutting-edge systems and platforms to deliver fully customized technological solutions that align with our clients' specific security requirements. We are committed to staying ahead of the curve, anticipating and addressing tomorrow's potential threats while operating effectively in today's dynamic environment.
Our Achievements:
To date, we have successfully implemented security solutions at over 200 institutions, including schools, community centers, residential events, and delegations throughout the Tri-state area. Our track record reflects our dedication to providing top-notch security services across diverse settings.
Join Our Team:
GLOBAL OPS is currently seeking On-Call, Full-Time, and Part-Time Unarmed & Armed Security Agents to join our esteemed physical security team. If you are passionate about contributing to a safer future and possess the skills we are looking for, we invite you to share your resume with us at careers@globalops.com.
