Compensation Range: $90,000 - $100,000 (Depends on Experience)
Type: Full-time (Exempt)
Reports to: Director of Security Operations
Location: New York County - Kings County - Queens County
Expected Workweek: 50 Hours (Field-Based Leadership Role)
Expected Travel: Quarterly to different states when needed for consulting and training
The Regional Security Operations Manager (RSOM) is responsible for full operational ownership of assigned geographic regions. This role carries direct accountability for field execution, client satisfaction, performance standards, leadership discipline, and cultural alignment across all assigned sites.
This position exists to ensure operational stability, leadership clarity, and measurable performance outcomes at the regional level.
Maintain full accountability for performance across assigned sites
Ensure proper staffing levels and quality standards
Conduct regular and unannounced site inspections
Identify operational risks and implement corrective action
Ensure compliance with company protocols and client requirements
Directly manage Field Operations Specialists (FOS)
Provide coaching, performance feedback, and discipline when necessary
Drive alignment with company culture and leadership expectations
Ensure professional communication standards are upheld
Address morale and operational gaps proactively
Serve as primary operational contact for regional clients
Maintain professional, proactive communication
Address escalations and service concerns promptly
Protect and strengthen long-term client partnerships
Monitor KPIs related to attendance, coverage reliability, incident reporting, and professionalism
Ensure after-action reporting is accurate and timely
Enforce operational discipline consistently
Maintain escalation clarity within chain of command
Be present in the field regularly
Support operations during peak or high-risk periods
Model leadership standards in dress code and in conduct
Reinforce chain of command integrity
7+ years in private security leadership
Valid Driver's License & Personal Vehicle
Valid NYS Security License (Armed)
Experience managing multi-site operations
Strong crisis management capability
Demonstrated leadership maturity and accountability
Excellent communication and decision-making skills
Ability to operate under pressure while maintaining professionalism
High integrity + confidentiality
Calm under pressure; strong conflict resolution
Operationally minded; executes and improves systems
Direct and supportive coaching style
Strong attention to detail; strong follow-through
At GLOBAL OPS, we specialize in creating and implementing tailored security solutions that cater to the unique needs of our diverse clientele. Our commitment extends to governmental, organizational, educational, corporate, and individual entities. Established in 2009 by former distinguished members of the Israeli Security Agency (Shin Bet), Israeli Ministry of Defense, and the Israeli Defense Forces, our leadership team, later joined by top U.S. military and security operatives, brings unparalleled operational knowledge and expertise to the security industry.
Physical Security Arm:
We provide comprehensive physical security solutions that seamlessly integrate with existing facilities, addressing both security concerns and budget constraints. Our approach ensures uninterrupted daily operations while maintaining the highest standards of safety.
Technology:
In project design, we leverage cutting-edge systems and platforms to deliver fully customized technological solutions that align with our clients' specific security requirements. We are committed to staying ahead of the curve, anticipating and addressing tomorrow's potential threats while operating effectively in today's dynamic environment.
Our Achievements:
To date, we have successfully implemented security solutions at over 200 institutions, including schools, community centers, residential events, and delegations throughout the Tri-state area. Our track record reflects our dedication to providing top-notch security services across diverse settings.
Join Our Team:
GLOBAL OPS is currently seeking On-Call, Full-Time, and Part-Time Unarmed & Armed Security Agents to join our esteemed physical security team. If you are passionate about contributing to a safer future and possess the skills we are looking for, we invite you to share your resume with us at careers@globalops.com.
