Job Description

Have you made first experience in client servicing in finance area, possess strong interpersonal skills and enjoy direct client / broker contact? Then we are looking for YOU!

About the Role

Be ready to support our Underwriters in Trade Finance, Commodity Finance, Project Infrastructure and Portfolio Solutions as an Operations Specialist in our Credit line of business. This includes the timely and accurate handling of client/broker requests, inquiries and accurate policy issuance.

In particular your responsibilities will include the following:

• Closely interact and coordinate with internal stakeholders in Operations and Underwriting located in various regions and markets globally, as well as with external stakeholders such as clients, brokers, service provider
• Process and administer correct reflection of client inquiries in our systems and handle contract/policy documents administration throughout their entire lifecycle (issuance, amendments, cancellation, invoicing)
• Support the underwriting and renewal processes in analysis, development, and evaluation of documents, such as underwriting files, master risk agreements and preparing policies or cover notes as draft
• Collaborate globally with other team members and our service provider to ensure best client service to our credit clients and brokers
• Analyze and identify premium and fee discrepancies and determine appropriate measures

About the Team

Credit & Surety Operations is an emerging team redefining into a trusted partner, closely collaborating with the global Credit & Surety business teams. With passion, as well as our service and customer orientation we strive for high customer satisfaction and help the business to achieve its profitable growth aspiration. Our team is acting across many locations in Europe, Asia Pacific, as well as North and Latin America and represents an network of operational experts.

Our team is continuously improving and evolving the Operating model and is striving to standardize and improve the processes to offer best market services.

About You

• You are aware of the importance of clients, understand their needs and are passionate to work with them in order to meet or exceed their expectations.
• You like to take personal ownership for your day-to-day responsibilities, do not need close supervision and are able to set the right priorities in the context of the business.
• You are a true team player, are passionate in sharing your expertise and help others to grow.
• You are building and maintaining effective working relationships with peers, both internally and externally.
• You appreciate working with global intercultural teams.
• You perceive change as an opportunity rather than a threat and enjoy shaping the future.
• You always look for opportunities for improvement and develop practical solutions. Obstacles cannot stop you, but let you find ways to overcome them.

Essentials

• You have obtained first experience in area with financial intuitions or corporates credit products, preferably in an international bank, broker and or insurance company
• Previous experience in client facing servicing role, preferably in finance environment
• Completed commercial education preferably banking specialist or bachelor studies in economics or associates degree or job experience equivalent
• Basic knowledge and understanding of Trade Finance and/or intl. Guarantee business
• Familiar with KYC, AML procedures and sanctions, commercial and company law
• Proficiency in English language, reading, written and verbal, is a must (B2 or higher)
• Demonstrate good digital literacy and experience with Microsoft Office. SWIFT knowledge for documentary business is a plus.
• Demonstrate proficiency in intermediate level math, administrative and clerical procedures including handling files and records, general economic and accounting principles, and processes for providing customer service

Nice to have

• Experience with Credit Insurance business, including Bank Trade Finance, Trade Credit Insurance, Commodity Finance and Political Risk Insurance lines
• English is a must and other foreign languages is a plus.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

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