Job Description

We’re Hiring: Global Operations Centre Controller!

📍 Location: London
💰 Pay: £19.60 Per Hour
📅 Hours: 42 hours per week
🎓From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: 3.1 Site Based

See a Different World. Where vigilance drives safety and decisions make a real impact.

As a Global Operations Centre Controller at Securitas, you’ll do more than monitor systems—you’ll be at the heart of protecting people, property, and critical information on a global scale. Your calm, focused approach will help maintain operational continuity, ensuring incidents are detected, assessed, and managed effectively while supporting those who rely on the GOC every day🛡️

Whether you’re responding to alarms, monitoring CCTV and access control systems, coordinating incident response, or communicating with key stakeholders, as a Global Operations Centre Controller you’ll be an essential part of something bigger. Operating within a fast‑paced, high‑responsibility environment, your role will support business‑critical operations while upholding the highest standards of integrity, vigilance, and professionalism.

This isn’t just another control room role. It’s your opportunity to step into a position as a Global Operations Centre Controller where your judgement matters, your contribution is trusted, and your development is fully supported. At Securitas, you’ll gain valuable experience, expand your skills, and play a key role in keeping global operations safe, secure, and moving forward✨

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Alarm and CCTV monitoring all global offices and events
• Assessing incidents calmly and effectively, escalating and coordinating responses in line with procedures
• Professionally, quickly and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, protesters, harassment/assault (onsite and offsite), elevator entrapment, fire, unauthorised access and many more incidents
• Ensuring compliance with operational, regulatory, and client‑specific security processes
• Supporting emergency and business‑continuity protocols, including incident management, evacuations, and critical response coordination
• Maintaining constant vigilance, accurately recording incidents, and proactively reducing risk and disruption
• Completing detailed logs, reports, and handovers to ensure clear communication and continuity between shifts

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Previous experience within a control room, SOC, or operational security environment is essential
• A valid CCTV Licence is required, or the willingness and ability to obtain one
• Advanced IT proficiency with a high level of competence across security technologies, reporting systems, and Microsoft Office applications
• Demonstrated experience in incident management, including response, reporting and appropriate escalation
• Proven ability to remain calm and effective in high-pressure situations, with strong decision making skills
• Excellent situational awareness, with the ability to assess risks and respond proactively
• Strong situational awareness, with the ability to assess risk and respond effectively to incidents
• Excellent communication skills, with a very high standard of written and spoken English and confidence liaising with internal teams and external stakeholders
• Flexibility to work a rotating shift pattern, including days, nights, weekends, and bank holidays
• The right to work in the UK, with the ability to meet relevant screening and vetting requirements

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity We see potential in every person and situation.
People: We open our eyes to all that’s good.
Purpose We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.