8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
This is a position in the Philippines, operating on a US-aligned schedule. Your primary function is to provision new numbers and services across the EMEA, APAC, and LATAM regions.
Core Responsibilities
Global Regulatory Expertise: Navigate complex telecommunications regulatory frameworks and manage the cultural nuances of doing business across three key global regions.
Technical Liaison: Serve as a Subject Matter Expert (SME) to bridge technical gaps and align capabilities between internal business units and external carrier partners.
Lifecycle Management: Oversee the end-to-end provisioning lifecycle for global network services, ensuring all carrier assets are meticulously documented.
Operational Excellence: Manage high-volume order provisioning under strict deadlines, maintaining peak productivity and efficiency without compromising quality.
Skills & Qualifications
Industry Expertise: 5+ years of experience within the Telecommunications industry; previous experience with Hyperscale environments is highly preferred.
Technical Mastery: Strong proficiency in network routing theory, VoIP architectures, and a deep understanding of the end-to-end telecom provisioning lifecycle.
Escalation Leadership: Proven ability to lead complex troubleshooting initiatives and drive high-level escalation efforts with global service providers.
Domain Knowledge: Functional knowledge of UCaaS and CCaaS ecosystems and their associated regulatory requirements.
Operational Drive: A self-motivated starter capable of "hitting the ground running" to improve operational efficiency and deliver high-impact results.
Modern Toolset: Proficient in G-Suite and project management platforms, including Asana and Jira.
Executive Communication: Ability to present technical data and project updates clearly to Product Management, Engineering, and Executive leadership.
Work Schedule & Location
Shift: US Business Hours
Setup: Hybrid (Onsite Tuesday & Wednesday)
Location: BGC, Taguig City
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8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
