Job Description

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 42,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future

Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?

• Do you always put the customer at the center of your actions?

• Do you consider the future and upcoming generations in your actions?

• Do you strive for personal and professional growth?

What you'll do

• Serve as the Tier 3 escalation point, resolving complex incidents from 2nd‑line operations and Service Managers to minimise business impact

• Translate platform architecture and service strategies into robust technical configurations and deployments across global projects

• Build and operate automation and API integrations; use monitoring, AIOps and observability to anticipate and resolve performance issues

• Create and maintain low‑level designs, automation playbooks, SOPs and standardised configuration templates to drive consistency

• Modernise and harden Knauf’s global network estate—covering hardware refresh, configuration management, SD‑WAN rollout, and secure‑by‑design controls including NAC compliance

Who you are

• Degree in computer science/IT or equivalent experience in large‑scale enterprise environments

• Proven track record operating campus and enterprise networks at global scale (10,000+ users) across routing, switching, wireless and network security

• Hands‑on with SD‑WAN, ideally Fortinet (FortiManager/FortiGate), including migrations from legacy WAN to modern SD‑WAN

• Cisco CCNP or Fortinet NSE 4+ strongly preferred

• Experienced with centralised network management platforms, identity services and core network services; comfortable with API‑driven workflows to improve operational efficiency

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security Permanent employment contract in a stable, successful family-owned company.

• Flexibility 30 days of vacation, special leave for certain occasions, flexitime account with a broad time window for flexible working and weekly home office days.

• Fitness and health Discounts on various sports and leisure activities (e.g., fitness studio Iphofen, swimming training, soccer, etc.), as well as opportunities for active health promotion through our company doctor and occupational health and safety offers.

• Daily time savings: Ample parking and access to public transport (train, bus).

• Welcome approach Individual onboarding days, company and team events

• Career and professional development Individual support and promotion for part-time studies, further education and training.

• Benefits and vouchers Discounts on well-known brands and reduced-price employee purchases.

• E-Bike leasing Using tax advantages while promoting your own health.

• Relocation support Assistance with international relocation

Knauf as an employer

Knauf Information Services GmbH, headquartered in Kitzingen, Germany, is a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.