Job Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Location: This is a hybrid position requiring employees to work in the office at least three days per week. Candidates may be based out of either our West Henrietta, NY or Melville, NY office locations.

The Global Network Operations NOC Lead will oversee the configuration, layout, and maintenance of the entire network. This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center. The Global Network Operations NOC Lead will also research and evaluate the network through our NMS tool and recommend needs where applicable. This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives.

The Global Network Operations NOC Lead will need to be well versed with the administration of a heterogeneous network across multiple platforms. The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metrics of the performance within our deployed infrastructure.

Responsibilities

• Thoroughly investigate and analyze Zayo infrastructure to determine root cause of service impairments.

• Plan, validate, and execute corrective measures on Zayo Optical and Data network in a timely fashion, meeting or exceeding SLA guidelines.

• Ensure internal teams and leadership receive clear and concise ticket updates with regularity.

• Provide peer-to-peer support for both Network Analysts & NOC Technicians.

• Demonstrate proficient handling of Zayo Monitoring Systems (Netcool) to quickly identify and repair network events.

• Draft (and conduct) change management events as needed following troubleshooting of the Zayo network.

Expectations

• Strong understanding of server administration and data center operations.

• Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.

• Effective communication and teamwork skills to collaborate with cross-functional teams and external partners.

• Detail-oriented and organized, with a commitment to maintaining accurate network documentation.

• A strong sense of ownership and dedication to ensuring customer network stability and reliability.

Education/Certifications 

Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience/Minimum Requirements 

• Minimum of three (3) years telecommunications experience.

• Solid understanding of network technologies and communications protocols.

• Excellent written and verbal communication skills.

• Strong attention to detail.

• Ability to work with minimal supervision.

• Experience on Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms.

Organizational Relationship 

  Reports to: NOC Supervisor

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). Rotational Holiday coverage is expected.

Estimated base pay range for this role is $32.30 - $49.71 USD / hour

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.