VINFAST

Global Network Development & After-sales Director

VINFAST  •  Hanoi, VN (Onsite)  •  16 days ago
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Job Description


  • Define and drive the global strategy to expand dealer and distribution networks in priority markets.


  • Identify, assess, and select potential partners (distributors, dealers, and investors).


  • Establish international dealership standards for brand identity and operations (CI, facility planning, equipment standards, etc.).


  • Oversee and control new dealer openings and existing dealer renovations, ensuring on-time delivery.


  • Evaluate investment models, financial capability, and business plans of partners to ensure sustainable growth.


  • Lead global aftersales strategy and operations (service, parts, warranty, customer care) to grow revenue and customer satisfaction.


  • Implement aftersales performance management systems and KPIs (CSI, workshop productivity, parts turnover, etc.) and optimize warranty/service cost and processes.


  • Manage cross-border stakeholder engagement: negotiate with foreign investors/partners, support project execution (budgeting, facilities, recruitment/training), and coordinate cross-functionally (R&D, Marketing, Sales, Finance, Legal) while building and developing the Network Development & Aftersales teams.


  • Yêu cầu


  • 10–15+ years of experience in the automotive industry across Network Development, Aftersales, Dealer Management, or Distribution.


  • Proven track record of opening dealers / rolling out networks across multiple countries, working directly with investors or international distributor groups.


  • Strong understanding of global automotive markets and 3S/4S dealership operating models.


  • Extensive experience managing large-scale network expansion projects end-to-end.


  • Deep technical knowledge of aftersales operations (workshop operations, parts business, warranty management) plus solid understanding of legal, investment finance, and automotive CI/VI standards.


  • Strong business analytics, forecasting, and strategic planning skills; fluent in English (additional languages are a plus).


  • Đãi ngộ


  • Competitive salary and performance bonus.


  • Dynamic, high-performance working environment with strong career advancement.

  • VINFAST

    About VINFAST

    VinFast - a member of Vingroup – envisioned to drive the movement of the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam.

    Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. Learn more at: https://vinfastauto.com.

    Industry
    Automotive & Mobility
    Company Size
    5,001-10,000 employees
    Headquarters
    Cat Hai, VN
    Year Founded
    Unknown
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