Job Description

GLOBAL MOBILITY COORDINATOR

Coordinate and manage relocation missions from the Cape Town Head Office to branches throughout Africa.
Cape Town, Office Based, Salary R12000.00 - R20 000.00

About Our Client

The company is an overseas move management firm with a Head Office in Cape Town and branches throughout Africa. The business focuses on providing relocation services for corporate clients.

The Role: GLOBAL MOBILITY COORDINATOR

The purpose of this role is to coordinate and manage all aspects of relocation services for corporate clients into Africa. The position exists to manage missions from the Cape Town Head Office to various continental branches while maintaining strong client relationships. The main focus areas include high-level customer service, service coordination, and administrative management.

Key Responsibilities

• Coordinate missions for corporate clients from the Cape Town Head Office to branches throughout Africa.
• Develop and maintain strong client relationships with a thorough understanding of specific needs.
• Manage all aspects of relocation services for high caliber corporate clients.
• Provide exceptionally high levels of customer service and communication.
• Resolve problems quickly by thinking out of the box and remaining resourceful under pressure.
• Execute tasks rapidly while maintaining acute attention to detail and accuracy.
• Utilize Microsoft Office including Excel, Outlook, Word, and PowerPoint for administrative tasks.
• Source information and apply negotiation skills to meet service standards.

About You

• Five (5) years of direct Customer Service experience.
• Matric certificate.
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Excellent spoken and written English communication skills.
• High energy, positive attitude, and a pro-active, resourceful demeanor.
• Ability to multi-task and complete tasks rapidly with high standards.
• Strong listening and negotiation skills with the ability to source information.
• Experience in Logistics, HR mobility, or related fields (plus).
• Experience with travels into Africa or expatriate living (plus).
• Proficiency in other languages, ideally French, Portuguese, or Spanish (plus).