Job Description

Thinking about a career with UL Solutions?

UL Solutions is a leading certification body helping organizations around the world!

We now have an exciting opportunity for a GMA Team Leader who will have the chance to independently support the operations and enhancements of our certification body and support the development of new capabilities and service paths. You will play an important role in developing, managing, and tracking plans that will enable the delivery of testing, certification and inspection services at UL Solutions. This role sits within our Global Market Access (GMA) Certification Office, located in Ballerup-Copenhagen, Denmark.

The new GMA Team Leader will effectively manage the day-to-day activities of a team of highly skilled product certification specialists, supporting and guiding certification decisions, manage process improvement initiatives, and managing various opportunities within a highly matrixed organization. You will assist the Regional GMA Manager in defining goals and performance objectives and metrics to execute strategies, with a focus on goals and metrics. You will maintain the responsibilities of Certification Office staff and work on project improvement initiatives, monitor resource availability and evaluates possible alternative solutions by delegating work to appropriate levels for completion. You will drive a highly performing team by managing the performance, development and engagement of team members. You will play a crucial role in ensuring that the Certification Body operates within the scopes of the accreditation and supports business objectives. This role is responsible for building relationships with internal/external customers and stakeholders and supporting the commercial teams by ensuring both compliant and highly efficient processes to satisfy customers and adhere to UL Mission.

JOB RESPONSIBILITIES:

• Oversees activities for the Certification Body at UL Solutions (Demko) and certification body staff.
• Ensures impartial interpretation and the implementation and compliance of core accreditation rules acc. ISO 17065 etc.
• Leads the management of the compliance under DANAK and other applicable accreditations within the scope based on Customer Operating Units (COU) needs and other operational KPIs.
• Implements and executes capacity and capability management under minimal guidance of the Manager. Ensures effective workflows by engaging with cross functional leads and customers to understand scope of projects and technical needs to assign resources effectively.
• Responsible for driving process improvements to ensure results are achieved.
• Drives a high performing team by managing the performance and development of team members. Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement. Holds team and self-accountable for results, assists Regional GMA Manager in defining goals and performance objectives and metrics to execute business strategy. Develops and coaches by providing training, career counseling, feedback, guidance to drive high performance and morale. Ensures understanding of and compliance with all established policies and requirements.
• Increases customer (internal/external) loyalty, anticipates customer needs and provides proactive solutions. Gathers, shares and responds to customer feedback. Coaches and mentors employees to do the same.
• Establishes a problem-solving culture and internal/external customer-orientation
• Maintains the major accreditations and promotes a culture of continuous improvement by encouraging feedback and innovation in processes
• Leads and/or participates in discussions to drive business initiatives through brainstorming discussions. Empowers and holds the team accountable to find new opportunities to effectively drive growth & goals.
• Communicates and exemplifies UL’s Vision and Mission. Leads, promotes and embraces change through self and team. Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.
  
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• Minimum 10 years’ experience in the testing, inspection and certification field in a TIC provider or in the industry.
• Demonstrated experience in building and achieving new certification office accreditations/notifications and/or managing highly performing certification teams.
• Deep understanding of product certification scheme operations, requirements, and ability to connect those to business needs and customer preferences.
• Deep knowledge and experience of ISO/IEC 17065. Knowledge and experience of ISO/IEC 17021-1, ISO/IEC 17020, and ISO/IEC 17025 is preferred.
• Experienced and knowledgeable with EU regulations, directives and EU conformity assessment modules.
• Natural influencing skills, confident and able to deliver the message.
• Ability to network and build relationship with internal and external stakeholders and lead/facilitate collaboration toward a common goal.
• Able to deal in the ambiguity and take decisions, support customers in understanding their problem and provide valid solutions based on their knowledge schemes and past experiences.
• Excellent in communication, able to summarize requirements and describe difficult concepts in a clear way, network builder.
• Fluent communication in English, both in speaking and writing.

• Certificate as lead auditor (40-hour course) is a plus.

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. This position is eligible for additional bonus compensation. This position also provides benefits such as: lunch voucher, Group Life Insurance, Group Medical Insurance, 2 extra holidays for volunteer work.

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit  UL.com

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.