Job Description

The Global Manager, Global Sales, Sales Support holds primary responsibility for the development, coaching, mentoring, employee relations and corrective action process of a Global Sales, Sales Support Team. In this role, the Global Manager will work individually and on a team basis with Associates developing the key skills and traits needed to perform the Sales Support functions at the expected levels. The Global Manager must have the ability to gain a deep understanding of diverse and specialized work. Key to the effort will be the overall team performance as measured against the GSO standards. It is expected that the Global Manager will work with the team to continually improve the performance through personal interaction, skills improvement, training and other techniques. The Global Manager will also work to find alternative methods to enhance team performance and processes. Creation of a high-performance culture through an effective and versatile leadership style is expected as is maintaining key relationships as part of the overall functions. The Sr. Manager may also be responsible for creating and documenting new business processes as programs and services evolve, working in partnership with members of the Global Sales leadership team and other stakeholders.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university.
• 6+ years of hotel or travel industry sales experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Two or more years in a service industry with a focus on customer satisfaction and sales.

• Previous leadership experience with a demonstrated high performance for staff development.

  Preferred

• Prior experience managing dispersed teams and managing a team of individual contributors.

CORE WORK ACTIVITIES

Leading and Managing Team

• Delivers strategic direction and upholds related documentation regarding performance metrics and customer interactions
• Focuses on Associate development and builds a high-performance culture
• Fosters a strong sense of team and community
• Perform special projects and tasks as requested by Global Sales Leadership
• Possesses strong sales orientation and shares learnings with team
• Demonstrates proficiency in GSO systems and is able to coach team on use as needed
• Organizes meetings and huddles with Associates to share new information or update the team
• Escalates risks, issues and concerns to leadership
• Gathers, analyzes and extrapolates operational data to guide individual and team improvement
• Understands, tracks and communicates each of the key GSO processes and metrics to team. Shares the results with the team so that all metrics are understood and achieved.
• Improves and/or designs workflows and business processes
• Drives associate retention through effective relationship building

Overseeing the Sales Support team

• Ensures adherence to policies for established procedures
• Assists with daily operations
• Works closely with the organization to communicate, lead, and accomplish key tasks
• Helps with New Hire onboarding as needed
• Reports out to Senior Director and Global Sales Leadership on key trends and observations from coaching sessions and data analysis
• Seeks ways to optimize current procedures and processes to enable continuous improvement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.