Job Description

Global LMS Administrator

We are seeking a versatile and experienced Global LMS Administrator to lead the management and optimization of our LearnUpon platform. In this role, you will serve as the primary architect of our online learning environment, oversee all internal LMS operations, and manage the relationship with our external LMS provider. The ideal candidate has strong expertise in LMS administration, including advanced permissions and scalable platform design, and will ensure a seamless, high‑quality learning experience that supports business growth. This role is remote, with a strong preference for candidates based in Bangalore, India

Reporting Relationships

• Reports to Global Training Lead

Direct Reports:

• No

Location

• Bengaluru, hybrid

Travel:

• None

Language:

• Fluent in English (written and oral)

In this role you can expect to

Key Accountabilities

Platform Governance & Operations

• Ensure the efficient day-to-day operation of the LMS, including privacy, security, and compliance settings.
• Lead the strategic design and architecture of the LMS to align with long‑term business needs and UX best practices.
• Oversee site structure, taxonomy, and content architecture to support scalable global learning delivery.
• Maintain documentation, SOPs, and governance models for consistent global operations.

User Management & Permissions

• Manage global user onboarding/offboarding, including SSO configuration.
• Design and oversee complex user flows, sub‑admin permissions, registration groups, and access rules.
• Create and manage user groups, security settings, and permission levels for multiple learner populations.

Content & Course Management

• Oversee content upload and organization of learning assets (SCORM/xAPI, training content, videos, assessments).
• Ensure a clean, intuitive learner and instructor experience.
• Create, configure, and maintain learning pathways, ensuring all uploaded content is accurately sequenced, assigned, and aligned with program goals.

Integrations & Data

• Manage and troubleshoot LMS data flows.
• Set up and maintain digital badge and certification workflows.
• Conduct weekly/monthly health checks of critical integrations, automations, and error logs.

Reporting & Analytics

• Build and maintain custom reports and dashboards that track KPIs, learner performance, compliance, and business impact.
• Provide stakeholders with actionable insights to inform decisions and improve learning outcomes.

Troubleshooting & Support

• Serve as the Tier 2/3 technical lead for LMS issues, including API discrepancies, advanced logic bugs, and display errors.
• Provide first‑line LMS support (non‑IT hardware), escalating only platform‑specific issues to external LMS providers.

Vendor & Stakeholder Management

• Act as the primary liaison with LMS vendors, third‑party partners, internal SMEs, and global learning teams.
• Hold external vendors accountable for SLAs and service quality.
• Partner with content authors, training teams, and L&D stakeholders to ensure platform readiness.

All About You

• Bachelor’s Degree in IT, Learning Technologies or equivalent practical experience required.
• Administrator with a minimum of5years of hands-on experience specifically designing and managing environments within theLearnUpon,Docebo, orDegreedplatform.
• Proven experience with SCORM/xAPIstandards.
• Preferred experience working within a Training or Customer Education business model (e.g. selling training as a product).
• Ability to manage external vendors and interpret SLAs to ensure accountability while managing escalations as necessary.
• Abilityto manage well communication with stakeholders.
• Team building,workingwith an international team.
• Collaborative ways of working.
• Build strong relationships.
• Strong attention to detail and quality of work output.
• Exceptional troubleshooting skills with a "find a way" attitude toward technical constraints.
• Strong project management and prioritization skills to effectively handle multiple initiatives and deadlines in a fast-paced environment.
• Excellent communication across teams.

Tools You Will Work With:

• LMS: LearnUpon Degreed
• Authoring: Articulate Rise, CornerStone, etc.
• Office MS 365
• AI tool

This role primarily requires:

• The ability to communicate in English effectively in person, over video, and via digital platforms.
• The ability to operate standard office equipment (computer, phone, video conferencing tools).

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives

Contract Type: Full-time

Hours: 40 hours

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolvinglandscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity EmployerVeterans/Disabled