Job Description

Role & Responsibilities

• Serve as the primary point of contact for the client, providing expert advice on customs compliance, classification, valuation, and documentation requirements
• Ensure compliance with all relevant customs regulations, tariffs, and trade agreements
• Develop and implement efficient processes to ensure shipments are managed against appropriate timelines and expectations
• Monitor changes in customs regulations and industry trends and support updates of internal policies and procedures accordingly
• Conduct regular audits and reviews to identify areas for improvement and ensure adherence to compliance standards
• Collaborate with internal departments (e.g., logistics, finance, legal) to streamline processes and resolve issues effectively
• Build and maintain strong relationships with internal and external partners and other relevant stakeholders
• Provide training and guidance to team members to enhance their knowledge and skills in customs brokerage operations
• Monitor team workload and identify opportunities for automation and productivity improvements
• Work closely with cross-functional team members to identify knowledge, reporting, or process gaps and create and drive improvement initiatives
• Monitor and manage costs to meet internal and external budget targets

Experience / Skills

• University degree in a business-related discipline, ideally in law, commerce, engineering, or economics
• In-depth knowledge of export/import laws and regulations, with experience across global geographies
• 5+ years of experience in customs/global trade (export, customs, and/or trade compliance); experience in technology, manufacturing, and/or BPO is preferred
• Operational experience in export/import operations and risk management
• People management experience across different geographies
• Strong project management skills and technological savviness
• Excellent interpersonal and communication skills, with the ability to operate and communicate effectively at all business levels
• Comfortable in a rapidly changing environment; strong problem-solving skills and attention to detail
• Self-motivated and proactive with a passion for learning and creative problem-solving
• Proven service delivery and client stakeholder management experience